Associate Degree Customer Service

Yu Zhi (Ricki)Lin

732-***-**** <> paterson, NJ **513<> ****************@*****.***

Education

Associate degree in Hospitality from Union County College Cranford, NJ 2012 Bio

Originally from New Jersey, for mostly in my life I have worked in the hospitality business. I learned mostly from working at my families own restaurants(main moon and sukura). That is where I have gained most of my experience and also finding joy in seeing customer satisfaction. The last company I worked for Storming Crab had me traveling to many locations. Where I had to basically demo the previous restaurant and remodel ours from the ground up. This was helpful when the restaurant was completed, because I would know the entire place inside and out. But since this year with the COVID-19 outbreak, it’s been difficult in the restaurant industry. So I decided to take a risk and to leave the hospitality business in search of new opportunities. I finally found a job with At&t as IHX (In home expert manager).

Professional Experience

Sakura

Clark, NJ (2011-2013)

Manager

● Oversee and participate in front of house service

● Provide service in a professional and polite manner

● Answer phone calls and enter orders into POS

● Manage supplies and inventory

● Reconcile cash drawer

● Maintain customer satisfaction

● Nightly closing and cash drop responsibilities

Main Moon

Clark, NJ (2007-2017)

Manager

● Answer phone calls and enter orders into POS

● Prioritize and delegate deliveries

● Manage supplies and inventory

● Reconcile cash drawer

● Maintain customer satisfaction

Skills and Certifications

● ServSafe Food Handler

● Fluent Mandarin speaker

● Critical thinking, decision making, problem-solving ability

● Knowledgeable in Microsoft Office Suite

● Ability to work in teams, leadership and management of self and others D.T.S (doctor transfer services)

Clark,N.J(2017-2018)

Driver

● Answer phone calls than pick patients at the required time

● Prioritize and delegate deliveries

Storming Crab

Youngstown,O.H(2018-2019).

Vestal, N.Y (2019-2020).

Front house Manager

● Hire and train staff to the company requirements

● Prioritize and delegate orders to ensure everything will come accordingly

● Manage supplies and inventory

● Handle the cash drawer, also must cash out at night

● Maintain customer satisfaction, by always table touching whenever I have time to ensure they are being provided the best service.

Skills and Certifications

● ServSafe Food Handler

● Fluent Mandarin speaker

● Critical thinking, decision making, problem-solving ability

● Knowledgeable in Microsoft Office Suite

● Ability to handle teams of servers, leadership and management of self and others. Hospitality and customer service

●AT&T Pacific Bell Telephone CO.

San Jose, CA 95133

San Ramon, CA 94583

IHX (In home expert) manager

● In home expert, I am dispatched to a customer house when they make an appointment for service, or installs. And is there to help customers who are not technically capable of signing in or need any assistance to use any AT&T products.

● Assist customers with the username

● Answer any questions they might have

● Info customers if any potential discounts

● Help customers customize their account, for an example. If they needed new phones, I’d check if they had an upgrade available. Or add a line Skills and CertificationsT

● Through AT&T I’ve taken many courses with PLE, they are mandatory and need to be updated yearly. Consists of safety, product information, how to use work tablet, customer satisfaction, customer care, and many other.

I had left AT&T because my new born son was still in NJ while I was working in California. Also had gotten into a accident and broke my foot. So I decided to leave to the job and come back home until I was healed and healthy again. And my foot is fine now so I can walk and lift heavy item/packages if needed.

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