Operations Manager
Resume:
John Joy
Anaheim, CA *****
ad1f3q@r.postjobfree.com
Experienced Transit professional with growth within the industry looking to find a future position where my current skills can be used and I can add growth within the organization. I am very tech savvy but have empathy towards providing the best possible services within cost-effective boundaries. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Operations
Coach USA - Anaheim, CA
May 2022 to Present
• Responsible for managing the daily activities of all operators and coordinating the activities of contract managers and dispatch personnel.
• Overseen scheduling of operators; monitored operations and coordinated delivery of service.
• Worked closely with the maintenance department to ensure that all operational requirements are met
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route planning.
• Hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks
• Assist in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel
Transportation Dispatcher
All West Coachlines - Sacramento, CA
November 2018 to December 2022
• Directed all dispatching, routing and tracking of 50 fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Scheduled and dispatched drivers to locations in Northern California.
• Worked closely with customers to effectively resolve issues and complaints.
• Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.
• Transported passengers safely along prescribed routes according to tight schedules.
• Adapted travel plans to account for serious accidents and other problems rendering certain streets impassible.
Operations Manager
Transdev - Modesto, CA
October 2021 to May 2022
• Responsible for managing daily activities of all operators and coordinates the activities of supervisors and dispatch personnel which included 154 employees, 26 fixed-route services with an additional 4 commuter services.
• Overseen scheduling of operators; monitors operations and coordinates delivery of service with superiors
• Work closely with the maintenance department to ensure that all operational requirements are met
• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling
• Hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks
• Assisted in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel
• Ensure workforce meets and exceeds requirements while ensuring a harmonized balance with a unionized workforce
• Understand CAD AVL systems to review GPS data and work with clients to ensure data compliance. Work with NTD reporting.
• Work with schedules when required to examine route effectiveness and weaknesses through delays, dwells and ridership concerns coupled with timing and frequency Safety Compliance Manager
National Express Transit - Modesto, CA
July 2020 to October 2021
• Trained employees in most current regulations and practices in an effort to prevent mishaps and promote overall safety.
• Developed through curriculum and implementation SOP’s when required to solidify training programs
• Ensure state, local, and federal FTA rules and procedures were followed
• Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
• Advised division leaders of regulatory risks in business processes and provided recommendations for improvement.
• Reduced injuries among personnel with the development and implementation of robust safety programs and policies.
• Facilitated training for 161 employees.
• Interviewing and Recruiting
• CA DMV Certified ETP Tester
Customer Service Supervisor
National Express Transit - Modesto, CA
July 2017 to November 2018
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Entered customer interaction details in Excel to track requests, document problems and record solutions offered.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Safety Supervisor
Transdev - Modesto, CA
July 2015 to June 2017
• Transported passengers safely along prescribed routes according to tight schedules.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
Education
High school diploma or GED
Mccaskey Campus - Lancaster, PA
August 2001 to June 2005
Skills
• Internal Audits
• Program Development
• Program Management
• Budgeting
• Developmental Disabilities Experience
• Human resources
• Team management
• Administrative experience (7 years)
• Business management (7 years)
• Recruiting
• Mentoring
• Senior leadership
• Management
• Strategic planning
• Leadership
• Process improvement
• Business development
Certifications and Licenses
3rd Party Examiner
February 2021 to February 2025
State of California Department of Motor Vehicles - Commercial Drivers License Examiner. Assessments
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate