Amber Jones

Madison, TN *****

ad1f3n@r.postjobfree.com

+1-615-***-****

A versatile results-oriented professional with experience in customer relations both internal and external and meeting the administrative needs of a diverse team. Honest with a high level of deduction to holding self-accountable for best work possible. Takes on additional responsibilities and challenges with a good attitude also with a vast knowledge and understanding of office equipment. Therefore, I provide a positive attitude by being courteous, articulate, and adaptable. Work Experience

CSR III

spectra force - Nashville, TN

May 2021 to Present

Data entry/place certificate as certified copies to customers across the contacted states CSR - Customer Service Representative

DXC Technology - Nashville, TN

March 2020 to November 2021

Insurance service (Rep)

Assisting with inbound call, death claims, processing ach/billing payments, and account values Outbound (CSR/Sales Representative)

Inovolan - Nashville, TN

August 2019 to March 2020

To contact all members on behalf of their health plan for their annual(IHA) In Home Assessment Use Agent desktop, noble, Genesys, and VPN systems. Also, assist inbound members, plus pulling/cleaning Medical records reviews for the health plan/providers CSR - Customer Service Representative

Comdata/Fleetcor

September 2017 to July 2019

Handle inbound calls with fuel account, billing, and trouble shooting, email account reps...etc Shift lead

Connexus

August 2015 to September 2017

DSP: Providing care for three individuals to live independent with the community House Manger

Benchmark

November 2013 to April 2015

Provide and everyday independent living for individuals with a mental disability to give them a positive outlook on life. Assist with medication, vitals, and daily chores for those individuals. Conduct meeting, Scheduling

Caregiver

BrightStar - Nashville, TN

April 2011 to 2014

Assist with everyday needs such as cooking, meds, hygiene's and errands etc. DSP (Direct Support Professional)

Rochelle Center

August 2013 to December 2013

P/T)

• DSP; providing an independent living environment with multiple clients within a home to be able to give them responsibility and freedom of living within their home. Also, Assisted with dressing, cooking, and cleaning

Customer Service Representative

Market Strategies

2010 to 2012

P/T)

CSR:

• Handles AT&T customers pay bills, & review account details

• Operated excel spreadsheets and Microsoft word with detailed statements sent to customers. Customer Service Clerk

Walgreens

June 2009 to 2011

Medical Collections Agent/ Medical Billing and Coding Premiere Credit of North America

2009 to 2011

• Set up payment arrangements or take balance in full

• Access to credit, debit and bank account routing and account numbers Education

diploma

Stratford Comprehensive High School

August 2001 to May 2005

High school or equivalent

Nashville State Community College

Skills

• Call Center (6 years)

• Customer Service (10+ years)

• Data Entry

• MS Office

• Sales

• VPN (3 years)

• Medical Collection

• Outside Sales

• ACH (4 years)

• Outbound Sales (2 years)

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Insurance verification

Contact this candidate