Customer Service Data Entry

Skills

Experience

Education

MOMINA ARIF

469-***-**** ad1f3d@r.postjobfree.com Houston, TX 77081

Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.

• Honed Analytical Skills • Microsoft Office

• Record Sorting and Filing • Data Recording

• Data Entry and 10-Key • Document Typing and Formatting

• Records Management Software • Appointment Coordination

• Social Perceptiveness • Active Listening

• Client Needs Assessment • New Employee Processing

• Accurate Documentation

PT aide

PT OF THE CITY, Brooklyn, NY

April 2022 - October 2022

• Assisted individuals with developmental disabilities in managing their personal affairs.

• Compiled detailed reports of daily activities for review by supervisor.

• Maintained an organized caseload of clients ensuring all paperwork was up to date and accurate.

• Utilized creative problem solving approaches when assisting clients in meeting their individual needs.

• Demonstrated ability to maintain confidential information and records. Customer Service Manager

INDIA BAZAR, Frisco, TX

August 2021 - April 2022

• Recruited and trained employees, fostering customer service mission and objectives.

• Interacted with customers to quickly handle escalated queries and complaints.

• Managed customer service staff by communicating expectations and monitoring and analyzing results.

• Maintained customer satisfaction by gathering actionable insights and offering solutions. Monitored daily operations of the customer service department including call volume metrics and quality assurance scores.

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• Analyzed customer feedback and identified areas of improvement. Doctor of Physical Therapy (D.P.T.)

Certifications

Languages

References

University of Lahore, Lahore

September 2019

• CPR/AED/BLS

English

Fluent

• Urdu

Advanced

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Hindi

Fluent

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References available upon request

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