Customer Service High Volume

David “Russell” Dickard

864-***-**** **************@*****.*** Easley, SC 29640

CAREER OBJECTIVE

Innovative leader with track record of success in driving customer satisfaction, employee engagement, and operational efficiency. Skilled in training, motivating, and managing staff, while providing exceptional customer service. Adept at problem-solving, multitasking, and creatively resolving customer and staff issues.

EXPERIENCE

Remote Customer Service

Intel contact center solutions- Remote Customer Service

Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.

Updated customer service database with new information, address changes and contact details.

High volume of phone calls

Researched issues with shipments, product damage and incorrect product amounts

CAFE SUPERVISOR, Greenville, South Carolina

Morrison Healthcare, July 2017-April 2023

provided feedback to assess and recommend talent for • development in store

• Reviewed financials, product mix and gross margin report to maximize sales and profitability,

Delivered positive customer experiences by driving consistent and personal service and thoughtful recommendations. Took high volume of phone calls with customer questions and orders.

BANK TELLER, Greenville, South Carolina

Wells Fargo, July 2015-January 2016

• Supported customer confidentiality and security with stringent discretion

• Balanced cash drawer and maintained full accountability for assigned cash on hand

• Adhered to security and regulatory requirements surrounding financial transactions

• Supported exceptional customer service with prompt acknowledgment and accurate account services.

EDUCATION

HIGH SCHOOL DIPLOMA, Easley, SOUTH CAROLINA

Easley High School, May 2004

SKILLS

Inventory Accuracy, Transaction Monitoring, Collaborating with Team Members, Sales Tracking,

Suggestive Selling, Staff Management. Computer inventory input, Microsoft Office, sending and receiving emails. Salesforce and other CRM software.

REFERENCES

References available upon request

Contact this candidate