SUMMARY

SKILLS

EXPERIENCE

CHRISTINA

NEZ

ad1f12@r.postjobfree.com

480-***-****

PHOENIX, AZ 85015

My goal is to become an integral part of an innovative and forward moving team. Authorized to work in the US for any employer. Over 20 years in Customer Service oriented positions.

• Customer focus and orientation

• Time Management

• Task Prioritization

• Crisis Intervention

• Scheduling

• Technical Support

• File Management

• Administrative Support

• Mail Distribution

• Document Control

• Security Awareness

• Verbal and Written Communication

• Tech-Savvy

• Security Understanding

• Multi-Line Telephone Systems

• Information Protection

• Meeting Preparation

• Greeting and Seating Clients

• Professional Demeanor

• Multitasking and Prioritization

• Positive and Professional

• Mail Handling

• Correspondence Management

• Supply Management

• Travel Planning

RECEPTIONIST 01/2023 to 05/2023

Jackson Hewitt - Phoenix, Arizona

• Greet customers, get paperwork ready for tax preparer

• Answer calls in a professional manner and transfer as necessary

• Schedule customers for all offices in the franchise

• Keep supplies stocked for the office

• Look up and print documents for clients

• Run payments transactions

• Do daily accounting of fees paid

• Keep office tidy.

CONTRACT EMPLOYEE 10/2022 to 01/2023

Maricopa Superior Courthouse - Phoenix, Arizona

• Answer calls in a professional manner and with patience and empathy Assist walk-up customers with obtaining information pertaining to their cases, direct customers on where their hearing is being held, multitasking, utilizing material provided for me to perform my duties

•

• Work in coordination with other court staff.

RECEPTIONIST 01/2022 to 05/2022

Jackson Hewitt - Phoenix, Arizona

• Greet customers, get paperwork ready for tax preparer

• Answer calls in a professional manner and transfer as necessary

• Schedule customers for all offices in the franchise

• Keep supplies stocked for the office

• Look up and print documents for clients

• Run payments transactions

• Do daily accounting of fees paid

• Keep office tidy

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE 05/2021 to 07/2021 CDC Covid-19 Vaccination Hotline - Kforce Professional Staffing & Solutions - Phoenix, Arizona

• Handled correspondence from inbound callers

• Research CDC facts and data from CDC website

• Review findings with caller

• Followed all HIPPA and PHI guidelines.

FRONT END MANAGER 06/2008 to 02/2009

Rosa's Italian Kitchen - Winslow, Arizona

• Supervise the food servers, bartenders, bus boys, and hostess

• Ran end of day reports and collate all paperwork pertaining to daily operations

• Count money for daily operations and pay out tips to servers

• Assist with serving, bussing tables, bartending, and hostessing Communicate with customers, owners, and employees, and vendors to maintain effective customer satisfaction

•

• Did Inventory once a month

• Advertise for the restaurant at County Fairs, Rodeos, and distributing fliers. CUSTOMER SERVICE REPRESENTATIVE, MOVER, FRONT DESK CLERK 01/2007 to 12/2007 EZE Communications and EZE Moving and Storage - Lakeside, Arizona

• Customer Service Representative, Mover, Front Desk Clerk Sales and other cell phone associated service to customers as an independent agent of Verizon

•

• Ring up and cash out customers

• End of day reports and count cash drawer

Greet customers in a friendly manner and communicate with them efficiently to provide satisfaction

•

• Clean the store

• Set up displays as needed

• Pack, load, and unload furniture and other household items

• Deliver to client's new location.

NURSING ASSISTANT 03/2006 to 12/2006

Aspen Pond Assisted Living - Lakeside, Arizona

• I was the only healthcare personnel during my shift

• Accountable for 53 residents

• Responsible for distributing medications

• Monitor vitals of certain residents

• Assist with Activities of Daily Living as needed

• Do laundry and take out the trash

• Assist during dinner and serve as needed

• Resolve medical and non-medical emergencies in a calm and timely manner

• Assist residents with ambulation and lift machines Communicate with the families of residents, my supervisor, and other healthcare professionals as needed.

•

PARENT REPRESENTATIVE 03/2005 to 02/2006

Navajo Nation Board of Education - Window Rock, Arizona

• Served on the first-ever Board of Education for the Navajo Nation

• We oversaw all the schools on the Navajo Reservation This included Bureau of Indian Affairs Boarding Schools, Public Schools, Charter Schools, and Private Schools

•

• We implemented the first Navajo Language Curriculum for all of these schools

• My focus was primarily on the grassroots of the students

• My belief is that if we focus on helping not just the child, but the parents also If we addressed the issues that they are facing, and helped to get them started in the right direction, then we would be helping the entire family to progress.

•

EDUCATION AND

TRAINING

CERTIFICATIONS

ACCOMPLISHMENTS

REFERENCES

PARENT VOLUNTEER/TUTOR 5TH GRADE 03/2002 to 02/2005 Little Singer Community School - Birdsprings, Arizona

• Teacher assistant/tutor to the fifth-grade teacher Worked in coordination with the school principal, the Johnson O'Malley representative for the school, and Little Singer school board

•

Created the first-ever incentive program for the students, which is still being utilized today

•

Created a Parent Center for the parents to utilize for business matters and to file paperwork online

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Rallied parents to become more involved in their children's education by visiting the school and sit in on their child's class

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Hosted employee appreciation luncheons and dinners that were made by and served by the parents

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• Worked with sponsors to donate Christmas presents for the students. SUPERVISOR IN ALZHEIMER'S UNIT 02/2001 to 08/2001 Terrace Gardens Assisted Living - Glendale, Arizona

• Administer medications to residents

• Assist with Activities of Daily Living

• Serve meals and feed residents as needed

• Supervise residents' locations and activity constantly

• Document all activities

• Weekly weigh-ins

• Communicate with other staff, medical personnel, and families of residents

• Schedule and oversee the caregivers and Nursing Assistants. Mundus Institute - Phoenix, AZ

College Diploma

Hotel and Resort Management, 11/1998

• Certified Nursing Assistant

• Certified Caregiver

• Certified Med Tech

• Volunteer award for feeding the community of Birdsprings, Arizona. LANGUAGES Navajo:

Native/ Bilingual

References available upon request.

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