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Quality Control Customer Service

Location:
San Diego, CA
Posted:
November 25, 2023

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Resume:

Samuel Mendez

**** ***** ** ***

#**

San Diego, CA 92122

Email: ad1f0t@r.postjobfree.com Phone: 972-***-**** (Cell)

E D U C A T I O N

University of California at Los Angeles - Juris Doctorate, June 1986

University of California at Santa Barbara - Bachelor of Arts Political Science, June 1982

University of Southern California - 1974 – 1978

E X P E R I E N C E

App Development, Sales, Marketing and Strategy Consultant Dallas, Texas/San Diego, California

2014 - Present

Marketing and Strategy Officer Dallas, Texas

Bitqyck, Inc.

211 N. Ervay Street

17th Floor

Dallas, TX 75201

November 1, 2016 to September 30, 2018

Marketing and Strategy Director Plano, Texas

Musyck Corp

5700 Granite Parkway Suite 200

Plano, TX 75024

July 1, 2010 to September 30, 2013

U.S. Census Enumerator The Colony, Texas

Dallas Regional Census Center (2010 Census)

2777 N. Stemmons Freeway, Suite 200

Dallas, TX 75207-2277

214-***-****

January 05, 2010 to July 17, 2010

Worked with U.S. Census as Enumerator

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews

Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms

Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification

Complied with accuracy standards while maintaining high production rates

Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties

Met daily with supervisor to review and submit work, and receive additional instructions

Consultant Giact Systems, Inc. Allen, Texas

P.O. Box 1116

Allen, TX 75013

214-***-****

January 2006 to January 2009

Worked with executives/owners of a payment processing company to produce customer service protocols and documentation for company

Responsible for writing and updating ISO legal agreements and policy statements

Assisted with responses to industry inquiries and requests for documentation from regulatory agencies such as the Department of the Treasury (OCC), Federal Reserve and the Banking Commission

Responsible for filing and maintaining all intellectual property documentation including trademark and provisional patents

Assisted in the review, creation and analysis of various legal documents including but not limited to: contracts, pleadings, discovery, web-based user policies (Privacy Policies, Use Agreements, Terms and Conditions, site due diligence, etc.), policy review and other legal and compliance tasks

Assisted on an ad-hoc basis in the company’s customer service to international clients including helping the clients understand and comply with applicable US law and company protocols

Executive VP Sales and Marketing Motor Latte, Inc. Dallas, Texas

May 2004 to June 2006

Worked closely with executives/owners of a direct sales company selling after-market performance enhancement additives for vehicles to develop and implement sales and marketing strategies

Helped grow the field sales representatives to more than 5,000

Managed and supervised entire National Sales Directors team consisting of nearly one-hundred top company sales reps all with commercial accounts

Visited, trained and supervised sales representatives in St, Louis, MO, Memphis, TN, Little Rock, AR, Lubbock, TX, Houston, TX, Tulsa, OK, Dallas, TX, Puerto Rico and other areas

Responsible for overseeing the relationship with the principle manufacturer of products

Responsible for developing and finalizing three major multi-million dollar transactions to large after-market distributor clients

Assisted in creating a comprehensive customer service protocols and guidelines as they related to the proper use of the company’s core products

Responsible for legal documentation for company including online and offline agreements and protocols, product descriptions, regulatory compliance and other related duties

Founder/Owner Premier Net Plus Plano, Texas

December 2002 to June 2004

Founded health savings plan company targeting under and un-insured persons

Developed several plans that helped reduce medical costs for individuals and families

Responsible for marketing and sales – personally selected and directed a sales force of approximately fifty independent agents.

Responsible for negotiations on behalf of company related to vendors, strategic alliances and partnerships

Catered especially to the Spanish-speaking customers

CEO/Founder Suma Networks, Inc. / Big Fat Wow! San Antonio/Dallas, Texas

August 1999 to November 2002

Founded and led start-up company in Voice over Internet Protocol (VoIP) industry

Pre-dated Skype (largest current VoIP company) by over three years

Merged with largest Mall kiosk operators Big Fat Wow!, providers of high-speed Web access

Responsible for the day to day operations and the overall vision of company that was one of the early providers of VoIP and Kiosk-based technology

Responsible for and supervised 124 high-speed Internet access Kiosks in 124 malls in 24 states across the country – Each Kiosk had from 8 to 12 42” Plasma screens streaming non-stop advertising and 10 to 12 Internet-accessible computers

Worked closely with my executive staff to create, develop and deploy marketing and sales strategies and initiatives

O T H E R W O R K E X P E R I E N C E

Automoboile Salesperson Ford Dealerships – Pack Ford Lewisville, Texas

2009 and in 2013

Worked as auto salesperson in two Ford dealerships in North Texas. Both were for Ford dealerships. Sold both new and used vehicles.

Mortgage Financing Specialist – National Pacific Mortgage, Delson Financial, US Bancorp Los Angeles area

1984 to 1988

Mortgage loan origination and processing, responsible for large area of Los Angeles, calling on Realtors and presenting loan products in Spanish and English, worked with FHA, VA, Conventional, Jumbo, Multi- unit and Commercial loans. Developed marketing and sales initiatives for different loan and mortgage products as they were introduced into market

P E R S O N A L

Speak, read and write fluent English and Spanish

Enjoy working out and fitness



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