Customer Service Representative

LaToyrea Farr **** Baywood Dr ●Augusta, GA *****

706-***-**** ad1f0s@r.postjobfree.com

Qualification Summary

Committed and motivated team-player who learns new things quickly, easily adapts to changing situations and environments. Possesses strong organizational skills, work ethic, communication skills, and the ability to prioritize, multitask and complete tasks efficiently.

Professional Experience

Foundever Remote/ Augusta, GA

Customer Service Representative 12/2022 to 07/2023

Referred unresolved customer grievances to designated departments for further investigation.

Reviewed claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.

Hire Quest Augusta, GA

Temporary Positions 1/2022 to 11/2022

Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Observed equipment operations so that malfunctions can be detected and notify operators of any malfunctions.

Express Professionals Madison, WI

Temporary Positions 03/2019 to 12/2021 04/2009 to 10/2013

Performed quality checks on products and parts.

Packaged finished products and prepare them for shipment.

Packed and stored materials and products.

Mentor Network Care Madison, WI

Partner 2/2015 to 11/2018

Supported clients with intellectual disabilities, brain injury/ emotional behavior problems

Accompanied individuals on outings providing transportation to work appointments and activities as

well as administer medications throughout the day

Partnered with clinical staff to support the therapeutic and behavioral plans

Skills

Adapts well to surroundings Time Management Conflict Resolution Experienced with Microsoft Word Detail Oriented Excellent Verbal and Written Communication Customer Service

Education

Madison East High School Madison, WI

High School Diploma 6/1997

Certifications

Helms Career Education Augusta, GA

Forklift/Highway Flagger Safety/ OSHA 10 7/2022 2021

American Academy of CPR & First Aid Inc. Augusta, GA

CPR/First Aid 7/2022 to 7/2024

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