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Network Analyst Client Support

Location:
Atlanta, GA
Posted:
November 24, 2023

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Resume:

Stanley Evans

**** ***** ****

Snellville Georgia 30039

ad1ezl@r.postjobfree.com

Mobile 404-***-****

OVERVIEW

Over twenty years of experience in the Telecommunications field with the Dex-600 switch and Nortel DMS-500, 100,250,300, Alcatel-1630, 1631, Tellabs 5500. Switch knowledgeable in all phases of installation and maintenance procedures for switch software and hardware load and upgrades. Wireless installation of the UMTS. Install, terminate- and test T-1, alarm, ground, power and RF cables. Certification includes Infinera DTN/DTN-X, LTE, and MME. Smart Edge System Administration and Security, System Troubleshooting, R11System Operations and Maintenance, VSE-Core, VSE-GWC, OSS-RC, Service on and IPAgg / A2P routers. T-1 Theory - Line Coding and Framing, Digital Technology in the Network, Integrated Voice Platform. Basic Installer certified, Wire Wrapping, Terminate & Test Cable. Installation of power cable and in-line splicing for bdfb dc power bays.

Trextel Inc. 04/2019 – Present

Network Analyst ll

Duties included proactively/actively monitor customer Cellular and CCTV network related

Issues. Provide basic layer 1 troubleshooting of equipment when required and work with client support teams to validate layer 1 connectivity. Make technical and process recommendations to prevent repeating outages. Assist technicians onsite with installation and configuration of Aruba and Cisco switches. Test and troubleshoot cradle points and sim cards using netcloud.

Verigent Inc. 05/2018-04/2019

DAS Technician

Installation and Terminating DAS equipment into a DC power plant as well as the AC power into the plant. Reads and interprets floor plans to DAS sites. Installs, mounts, braces, grounds, and runs cables. Skilled in testing, lacing, and making coax connections.

Outsource Inc. Atlanta, Ga. 11/2017-05/2018

LMI Services Inc.

Network Analyst/ Contractor.

Site surveys for Best Western Hotels and affiliations nationwide.

Work with field tech to gather data of site network and locating network equipment and cables. Taking pictures of the network and making sure cables are labeled properly. Verify site Wan IP stack. Draw a diagram of the site network and verify the ports being used on the equipment router, modem and switches. Update network diagram and project tracker also verify network detail sheet is accurate. Download all site survey information to the LMI systems database.

Windstream Inc. 05/2015-08/2017

Network Analyst II-NOC

Advanced technical position working inside a Network Operations Center (NOC) to remotely configure, manage and troubleshoot the Transport network. Experience with Cisco OPM (optical performance monitor), balancing long-haul waves with VOA adjustment, experience with EDFA's, experience with CISCO MSTP, Fujitsu 7420, Infinera, CYAN, experience with ethernet over SONET and layer 2 routing. Coordinate the resolution with specific operating company field personnel, NOC management team, and vendor support teams. Identify, isolate and help resolve network and customer impacting issues in a 24 X 7 environment. Make decisions and take actions to prevent network interruptions and service degradation. Work chronic issues as defined by management. Review alarm logs daily to ensure alarms are being properly addressed. Acts as first level escalation point of contact. Provide technical and analytical support in determining the root cause of network problems and implement action plans based on Windstream policies and/or guidelines, and NOC departmental processes and procedures. Able to analyze a minimum of two of the following sonet devices- Fujitsu, Cyan, Cisco ONS 15454, Ciena, Optellian, Transomed, Lucent DMX, Hitachi, Infinera, Nortel OME or Preside. Perform equipment diagnostics, follow vendor-troubleshooting procedures, and take corrective actions based on analytical results to ensure uninterrupted network service. Assist other technicians with their technical development in the use of monitoring tools, network structure and theory. Utilize NOC support subsystems and produce accurate trouble tickets and activity reports. Demonstrate a good balance of technical knowledge and customer support skills. Identify, diagnose, and resolve problems affecting network performance and escalate to higher tier support using time based and severity criteria. Recommend solutions to correct network trouble issues and faults. Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system. Recommend solutions today correct network trouble issues and faults

Insight Global Inc. Atlanta, Ga. 06/2014-12/2014

Network Services/Support.

NFSD-National Field Service Desk/Support.

Creating tickets and logging in venders for troubleshooting and integrations of cell site.

Using NFSD Tool, to create tickets, halting and restoring sectors and checking site status.

Pre-check cell sites for alarms and status and post check site for alarms and traffic status.

Create EIM tickets to suppress the alarms at the cell site. And use the AOTS/CTS to

Create trouble tickets and cross reference information for the different technologies.

Using Cli manager for site status reading and rssi/vswr for UMTS and LTE information.

Using EMS/OSS - Mobility - EMS/OSS Citrix Connection Center as needed for different-

Equipment and technologies, OMCR applications for Alcatel-Lucent, Ericsson, Nokia, Nortel.

Siemens, UMTS, LTE, GSM, BCF/BTS for viewing Nokia bts status, trx status, pcm status.

Operating and maintenance link status, frequency status, broadcast channel status.

Number of half rate, full rate, gps connections, node ids and sectors of the bits ids.

T-Staff Inc. Atlanta, Ga. 03/2013-05/2014

Central Office Installer

Installations of Ciena 6500, Installation, test and turn up of Infinera DTN/DTN-X.

Install terminate and test cat5 and cat6 cable. Installation of cable racks, bays and cabinets for telecom & network equipment. Installation of fiber optic cable, coaxial cable and compression connections. Wire Wrapping and testing T-1’s and DS-3’s. Installations of power cable and in-line splicing for bdfb power bay.

Ericsson Inc. Atlanta, Ga. 06/2011-03/2013

Switch Technician

Provide daily operations trouble shooting and maintenance services to Various Central Office Equipment: CDMA, iDEN, Long Distance and international voice and data switching platforms, VMS, SMS, STP/SS7, HLR, DACS, DMS-100,250,300, Tellabs-1630, 1631, 5500. Provide testing of all circuits DS0 through OC-48 for RF transport and cell site integrations. Provide installation services to Wireless Cellular Communications Equipment in a Central Office Setting. Common switch task login/logout via tenet access retrieve alarms and conditions on terminations and hardware. Retrieve / Enter / Edit / delete terminations and cross connects. Verify there are no software loops on the terminations. Basic trunk building, routing verification, test and turn-up. Basic scripting in a switch (table trkmem/c7trkmem). Correlate GWC and TIDs to the correct PVG shelf, laps, sts, vt1 and the correct DACs ports.

Verify and Change line coding in a PVG. Verify routing, test and turn up. Testing ICOT, MWT

Swap from the manual level for tone testing. OSS-RC- Understanding of naming conventions for sites and the role OSS-RC plays in CDMA sites (radio control). Basic troubleshooting of LTE and CDMA sites using GUIs, command line access, and ALEX documentation. Use of common GUIs and command line access CEX, SMO, OSS Explorer, Cabinet Viewer, ERBS Element Manager, Alarm List Viewer). Service no- Basic navigation of SO-EM and the Mini-Link craft terminals for the SP and TN units. Understanding of the VLANs used in network vision and their purpose. And basic troubleshooting via mini link crafts, command line, and ALEX documentation. IP-Agg-Basic IP and Understanding of Contexts. Basic show, ping, traceroute commands to verify configuration and status.



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