Dispatch Supervisor

EW EBONYE WILLIAMS

Chicago, IL ***** 773-***-**** ****************@*****.***

PROFESSIONAL

SUMMARY

Goal-oriented Cutomer Service Lead dedicated to high levels of customer satisfaction and meeting aggressive business goals. Organized and Dependable with specialized knowledge in Supervising and Management. Organized Bookkeeper proficient in QuickBooks and Adobe software. Executed bookkeeping tasks for large corporations and excelled at quickly learning new accounting methods and procedures. Excellent accounting skills and attention to detail leading to decreased loss of revenue. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

SKILLS Cost Accounting

Monetary Transactions

Customer Relations

Effective Project Completion

Data Communications

MS Office Expertise

Legal Procedures

Logistics Functions

Service Planning

Customer Relationship

Management

Critical Thinking

Prioritizing Calls

Routing Orders

Database Updates

Processing Orders

WORK HISTORY BOOKKEEPER 10/2015 to CURRENT

Marianos Westchester, IL

Mariano's 16th & Clark

Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks

Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations

Answer customers' questions, and provide information on procedures or policies

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Maintained and processed invoices, deposits and money logs. Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.

Established QuickBooks accounting system to reflect accurate financial records.

Verified accurate recordkeeping processes, reducing financial inconsistencies.

Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements. SUPERVISOR/ SCAN COORDINATOR 02/2000 to 11/2015

Jewel Chicago, IL

Supervise other clerical staff and provide training and orientation to new staff

Order and Stock Merchandise

Recieving and Billing

Maintaining overall price Integrity and overseeing weekly price changes within the store.

Confirmed accurate price changes and prepared and printed daily price download for full visibility.

TRANSPORTATION DISPATCHER SCHEDULER 02/2021 to CURRENT First Transit, Inc. Glen Ellyn, IL

Handled incoming calls and emails from customers regarding issues with deliveries.

Scheduled and dispatched drivers to locations in Name of Area. Worked closely with customers to effectively resolve issues and complaints.

Created delivery routes and optimized plans for traffic, road conditions and other factors.

Checked that each scheduled route was appropriately covered by delivery drivers.

Delivered exceptional customer service to individuals contacting company's call center for support and assistance.

Communicated with Drivers & employees to assign projects and determine which trucks and trailers will be used with each load. Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details. Trained Number new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by Number%.

Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning. EDUCATION Clerical Customer and Personal Service Time Management Computers and Electronics

Chicago, IL

Coordination Complex Problem Solving Systems Analysis Telecommunications ILGeorge W. Collins High School, Chicago, IL

GPA: 3.9

Associate of Applied Science Computer Science

Malcolm X College, Chicago, IL

High School Diploma Computer Technology

Ebonye Williams

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