Knyana Hunter, MBA

ad1ez0@r.postjobfree.com

630-***-****

Professional Summary

Customer Service professional with extensive years of experience in a fast pace, high volume environment.

Provide timely and effective customer service and logistics support.

An effective communicator and team-builder with strong analytical, management and organizational skills.

Software

SAP, MS Office (Excel, Word, Outlook, Internet, PowerPoint), ADP, DocuSign, Salesforce, Google Suite, AS400, Kronos

Education

Keller Graduate School of Management Naperville, IL

Master of Business Administration

Customer Experience Management June 2019

Human Resource Management August 2020

Health Administration Management May 2022

Certifications

SHRM-CP Spring 2024

Western Illinois University Macomb, IL

Bachelor of Arts in Business Management June 1998

Skills

Training and Development

Recruiting

Employee Relations

New Hire Document/Orientation

Benefits Administration

Human Resources

Metric Analysis

Professional Experience

Sharper Image August 2022 – Present

Account Manager

Liaison among customers, production, artists, and shipping departments

Answering emails and communicating with customers with some phone calls

Heavy data entry of plate orders and revision requests

Follow up on orders that have shipped to provide ETAs as well as orders in progress

Reviewing, uploading, and understanding CADs, Specs, and Art Files that are submitted

Three Fires Council, BSA

Membership Growth and Unit Service Executive February 2022 – August 2022

Work with various vendors gathering products/service for fundraising events

Work with registrar’s office to assist with application process for volunteers

Serve as liaison among the Council, Volunteers, Scout Leaders, and the Communities in the district

Visit schools/charters to start a new unit or confirm if they have what they need for their units

Westgrove Vision

Front Office Manager August 2021 – February 2022

Manage inventory, scheduling, and other administrative duties

Processing insurance health/benefit plans and billing

Submitting work orders for eyeglasses and contact lenses

Update and manage patient records (in an HRIS)

Nanophase Technologies

Customer Service Coordinator August 2019 – August 2021

Liaison among customers and internal personnel (production, operations, quality departments)

Follow up with production on customer inquiries, purchase orders, inventory, (RM and Finished Goods

Purchase Order: Enter as soon as I know we are expecting

Dovenmuehle

Customer Service Representative III March 2019 – August 2019

Respond and resolve to customer inquiries by phone/email

Collected payments and answer insurance inquiries for homeowners

Analyze a customer need and provide updates to internal team members

Insight Global

Customer Service Agent for Dyson November 2018 - February 2019

Troubleshooting issues with their machines via email.

Assigned to Private Labels, Insurance, and assisting co-workers with their questions

AMAZON October 2016 – August 2018

Customer Service /Ship Dock Clerk

Responsible for providing timely and effective customer service and logistics support.

Quoted and contracted domestic shipments with carriers.

Coordinated shipments to customers to include carrier dispatching, tracking and delivery of customer orders.

Delegate work assignments to 35-80 associates

Power Packaging August 2003 -September 2015

Inventory Control Supervisor

Order and monitored raw material, packaging, and operational supplies for 80% of the Betty Crocker brand

Maintained working relationship with finance team to resolve issues in receiving documents

Assist with reviews and termination processes

Enter employee daily assignment and hours into Kronos

Exel May 2001 – June 2003

Customer Service Rep

Scheduled Outbound Loads

Assisted with any errors in receiving and shipping

Worked with customer to resolve scheduling conflicts

Built reports daily of daily production

References:

Available upon request

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