Senior Liability/Total Loss Adjuster

Jessica Lea Emerson

Home: 813-***-****

***** ***** ******

Zephyrhills, FL 33540

E-Mail: ************@*****.***

Summary: Experienced Insurance Professional with 22-year career determining liabilities and negotiating settlements, including Total Loss and is licensed in all 50 states. She is detailed oriented, observant and knowledgeable with excellent interpersonal and documentation skills. She efficiently handles high claim volumes with accuracy and care all while providing a high level of customer service. She demonstrates an exceptional track record of reliable attendance and a high quality work product. She has strong collaboration skills to thrive in a fast paced, high stress environment. She thrives in a team oriented or self -motivated environment and offers articulate communication skills, both verbal and written. Skills:

- Skills in investigating, negotiating and settling claims

-A provider of high- level customer service throughout the claim handling process

-Ability to handle a high volume of calls while multi-tasking

-Strong Organizational Skills

-Team Leadership Skills

-Detail Oriented

-Quality Claim Documentation

-Great Verbal, Nonverbal and Written Communication Skills Experience:

Senior Total Loss Specialist

MetLife Property and Casualty-VO (2001-Present)

- Manages a workload of 40-45 new losses/week + ongoing cases thanks to strong organizational, time management and collaboration skills.

- Negotiates value disputes

- Pursues Continuing Education and training programs to enhance professional development

- Responsible for contacting lien holders for payoffs

- Sets Reserves and authorizes payments within my scope of authority

- Payment processing

MetLife Property and Casualty (2001-Present)

Liability Adjuster

-Investigated, Evaluated and Resolved auto liability claims while providing excellent Customer Service.

-Interviewed Insureds, claimants, and other parties to determine the facts of the claim.

-Licensed in all 50 states

Education and Training:

High School Diploma – Pinkerton Academy, Derry N.H. Graduating class of 1996

Contact this candidate