Customer Service Representative

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OLAYEMI JANET ALUKO

***********@*****.*** 832-***-**** Houston, TX 77077

PROFESSIONAL SUMMARY SKILLS Passionate about promoting lasting customer satisfaction. - Active Listening By delivering quality service and unparalleled support. Proficient in - Report preparation customer service best practices and related options. - Microsoft Excel Dedicated Customer Service professional with knowledge of - Microsoft PowerPoint Service delivery and proven multitasking abilities. - Microsoft Word Committed to maintaining professional relationships to increase - Critical Thinking Profitability and drive business results. - Understanding Customer Customer Service Representatives bringing top-notch skills in - Ordering Processing Oral and written communication, active listening, and analytical - Time Management Problem-solving skills. Enhances customer experiences by employing. - Managing Multiple Tasks Service-oriented behaviors, understanding customer desires, and - Call Center Operation providing Customer solutions to build loyalty. - Payment Process Strong leader and problem-solver dedicated to streaming operations to - Sales Expertise decreases costs and promotes organizational efficiency. - Customer Relations independent decision-making skills and sound judgment to positively

impact company success. Solid team player with an outgoing, positive

demeanor and proven skills in establishing rapport with clients.

WORK HISTORY EDUCATION Customer Service Representative Federal Polytechnic Amazon 07/2021 – Current Ado Ekiti, Nigeria. Handled customer inquiries and suggestions courteously 04/2015

Actively listened to customers and handled concerns quickly. Bachelor Degree: Biochemistry

Report major issues to the supervisor. Answered a constant

flow of customer calls with minimal wait times. Answer customer

telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain.

customer records. Maintained customer satisfaction with forward-thinking.

strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services, and company information.

Clarified customer issues and determined the root cause of problems to resolve product or service complaints.

Processed customer service orders promptly to increase customer satisfaction.

Investigated and resolved customer inquiries and complaints quickly.

Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.

Customer Service Representative

Apria Healthcare 07/2019 - 2021

. Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription

. Plans and helps provide the best solutions for the customers’ health and financial well-being.

. Assist in program development with new products and services.

. Process one-time checking and credit card by-phone payments

. Evaluate information and options and select the alternative that best meets the requirements of the issues presented.

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