Data Entry Customer Service

Denise G. Arredondo

Customer Service Representative / Data Entry

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210-***-****

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ad1etr@r.postjobfree.com

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San Antonio, Texas 78245

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CAREER OBJECTIVE

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

Maximus,

September 2022 - October 2023

Responded to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on Texas Health and Human Committee programs and services.

Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions.

Address customer inquiries and resolve problems to ensure that appropriate changes are made.

Perform data entry accurately.

CUSTOMER SERVICE REPRESENTATIVE / DATA ENTRY, San Antonio, Tx

Cool - Heat, Air Conditioning & Heating,

April 2010 - November 2021

Handled customer complaints and inquiries in a courteous and efficient manner.

Updated and maintained database with accurate customer information and timely data entry.

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Followed up with customers regarding product functionality and overall satisfaction.

Logged details of customer service calls in computer system following correct protocols.

Provided account information to customers and explained bill service policies and customer rights.

Processed orders, returns, and exchanges in an accurate and efficient manner.

Addressed customers courteously using suitable methods and problem-solving skills.

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INSURANCE SPECIALIST San Antonio, Tx

KCI, Inc., Durable Medical Equipment

November 2008 - March 2010

Verify Insurance coverage.

Retrieve Insurance Authorization for Durable medical equipment and supplies.

Schedule / Coordinate equipment delivery and/or pickup.

Receive referrals and log them on to our referral spreadsheet.

Scan documents into EMR system

Faxes print/attached in eFax within EMR system,

Perform spreadsheet data entry as requested.

EDUCATION

HIGH SCHOOL DIPLOMA, SAN Antonio, TEXAS

Harlandale High School, June 1990

SKILLS

Microsoft Excel

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Microsoft PowerPoint

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Microsoft Word

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Lotus Notes

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Multi-task

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Credit Card Payment Processing

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Office Equipment Proficiency

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Report Preparation

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Problem-Solving Ability

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Critical Thinking

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Clerical Support

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Receiving Support

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Data Entry

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Order Processing

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Professional Telephone Demeanor

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Customer Service

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Managing Multiple Tasks

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Shipping and Receiving Understanding

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Computer Proficiency

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Record-keeping Strengths

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Reading Comprehension

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Invoice Preparation and Processing

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Policy and Procedure Adherence

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Filing

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Documentation

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10-Key

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LANGUAGES

English

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Contact this candidate