Customer Service Advisor
Resume:
*******@***.***
JONATHAN CARL BOWMAN
SUMMARY
STATEMENT
I am an extremely dependable, motivated, and accomplished professional with more than 30 years of experience working on or with some type of machine including electronics, automotive, cash, etc. My proven ability to provide superior leadership and support in any work environment. Skilled Skills & Abilities in operating a variety of machines (electronics, automotive, etc.)
Expert knowledge of electrical: lighting, switchgear, controls, electrical commodities, components through various mechanical and electrical jobs In-depth knowledge: automated ordering system, point of sale terminals utilizing strong computer skill including Microsoft Office suite Strong written, verbal communication skills performing complex duties in customer service and sales
Skills include inspecting, diagnosing, preparing, estimating repairs, and installation for mechanical services.
Proficient in a Fast-Pace Environment
Excellent Time Management and Organizational Skills Problem Resolution and Creative Thinking Skills
PROFESSIONAL
EXPERIENCE
SERVICE ADVISOR, CARTER MACHINERY
07/2022- 10/2023
The Service Advisor position is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress. Other duties include opening and closing work orders in an efficient and timely manner, using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction, serving as a first point of contact with customers via telephone or walk-ins, and calculating/providing repair estimates. Proficient with Microsoft Office Products, excellent customer service skills and the ability to deal with stressful situations. Page 2 Jonathan carl bowman
COUNTER SALES, REXEL
07/2012 – 07/2022
Serve as an experience Counter Sales Representative. Duties include: Comprehensive knowledge: electrical distribution systems in the performance complex tasks
Develop strong working relationships with internal and external customers. Contribute as a team member in troubleshooting and providing recommendation for various projects.
Developed and maintained strong organization skills to keep a safe clean and orderly work area in a high stress fast paced environment. Good working knowledge of OSHA skills to reduce the risk of workplace accidents.
Demonstrate ability to handle the physical demands of strenuous jobs including walking, standing, stooping, and working in strained positions through my position in customer service. The job requires retrieving inventory from warehouse shelves.
ASSISTANT MANAGER/SALES ASSOCIATE, NATIONAL TIRE BATTERY 06/2009 - 07/2012
Served as an experienced Sales Associate and promoted to Assistant Manager. Duties included:
Responsible for hiring, training, developing and evaluate staff who exemplify quality service. Assist the customer in selecting the appropriate services and products necessary for the safe and efficient operations of their vehicles.
Responsible for having expert knowledge of all products, tools, and services to fully explain the features and benefits to customer in an informative, pleasant, and efficient manner while demonstrating the highest level of customer service and professional integrity. This includes brakes, drive line suspensions system, wheel alignments and oil changes. Page 3 Jonathan carl bowman
REFERENCES PROVIDED UPON REQUEST
APPLIANCE SERVICE TECHNICIAN, SEARS HOLDING
10/2003 - 11/2008
Served as an experience service technician. Duties include: Responsible for repairing products in the customer’s home: Washer & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposals, and other home appliances. Used electronic and mechanical tools to troubleshoot, disassemble and repair appliances. Work as a dedicated team member to ensure fast, flexible, and expert service to customers while meeting time commitments. Supervised the training of technical helpers as applicable, including mentoring other technicians and new hires. Successfully complete all Technician II training elements within the required time frames to meet the company defined performance metrics and/or productivity goals. Attend periodic training to remain current and proficient in the use of specialized tools.
EDUCATION DeVry University Arlington, Va. United States Some College Coursework Completed
GPA: 3.0 of a maximum 4.0
Major: Electronics Engineering Technology
National Training Systems Inc., Laurel, MD United States Technical or Occupational Certificate
Major: Diesel Mechanic
Relevant Coursework, Licenses and Certifications:
Developed mechanical, technical, skills in disassemble/reassemble of diesel engines and components. Using specialize tools to analyze and diagnose, problem solving etc.
Cavalier Maintenance technical training: Buffers, Vacuums, Caddy Kart’s Sanders, small engines etc.
Pitney Bowes Customer Service Technician training: postal machines, collators, scales, PC based shipping equipment, mail openers. Jones Communication Installation Technician training: cable installation, troubleshooter, collections, QIP Prep (PED preparation to stop egress and ingress)
NTB Service Technician training: tire mounting, oil changing, tool knowledge, products, and component knowledge (new/use), alignments, trouble shooting.
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