Customer Service Store Manager
Resume:
Work History
Sales
Amy Fraser
Contact
Address
Gastonia, NC, 28054
Phone
***********@*****.***
WWW
https://bold.pro/my/amy-
fraser-092*********/521
Skills
Decision-making skill
Scheduling knowledge
Point of Sale systems
Strong multi-tasking
Merchandising
Dependable and reliable
Relationship building and
management
Operations
Goals and performance
Personnel development
Training and mentoring
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Retail Store Manager
T-Mobile, Gastonia, NC
Established and optimized schedules to keep
coverage and service in line with forecasted
demands.
Recruited and retained top talent, with focus on
completing timely performance evaluations,
providing positive feedback, and rewarding superior performance.
Maintained customer satisfaction with quick and
professional handling of product returns.
Optimized store displays and appearance via
strategic merchandising.
Exceeded sales goals and accomplished business
objectives by inspiring staff and promoting target products.
Oversaw employee performance, corrected
problems, and increased efficiency to maintain
productivity targets.
Completed routine store inventories.
Mentored team members to enhance professional
development and accountability in workplace.
Managed 8 different stores which, I received
quarterly MVP awards and many other accolades
Trained team members in successful strategies to
meet operational and sales targets
2017-07 -
2023-11
Retail Associate Manager
T-Mobile, Charlotte, NC
Managed expenses and developed strategies that
positioned store to perform in accordance with
budget.
Modeled effective leadership to gain commitment
2016-03 -
2017-06
to store goals and training to exceed industry
standards.
Upheld company customer service standards to
provide customers with outstanding service and
friendly environment.
Maintained, cleaned and organized store to provide positive shopping experience for customers and
inspiring workplace for team members.
Acted as in-store sales leader and maintained strong presence on floor to build relationships with
customers, support and develop team and increase
revenue.
Trained employees in suggested selling and
merchandising techniques to meet sales quotas.
Open new stores with increased sales numbers
month over month.
RSA
T-Mobile Usa, Myrtle Beach, SC
Passionate about learning and committed to
continual improvement.
Identified issues, analyzed information and provided solutions to problems.
Worked flexible hours across night, weekend and
holiday shifts.
Proven ability to develop and implement creative
solutions to complex problems.
Worked well in team setting, providing support and guidance.
Self-motivated, with strong sense of personal
responsibility.
High performing sales rep with MOM increased in
performance.
Implemented and developed customer service
training processes
Increased efficiency and performance by
monitoring team member productivity and providing
feedback
Investigated and resolved customer inquiries and
complaints quickly
2004-03 -
2016-03
Education
No Degree: Nursing
Horry-Georgetown Technical College - Conway, SC
2001-01 -
2003-01
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