Alexandria, LA ***** 318-***-**** ad1ell@r.postjobfree.com Online Digital Resume

ABIGAIL HORTON

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. PROFESSIONAL

SUMMARY

SKILLS ● Dispensing Medications

● Customer Service

● Data Entry

Medication

Documentation

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Recordkeeping and

Documentation

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● Payment Processing

Prioritization and

Organization

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PHARMACY TECHNICIAN 01/2021 to Current

CVS, Pineville, LA

PHARMACY TECHNICIAN 09/2014 to 01/2021

The Pill Box Pharmacy, Alexandria, LA

WORK HISTORY

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

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Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

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Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

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● Liaised with other pharmacies to eliminate issues related to product expiration. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

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Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

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Answered incoming phone calls and addressed questions from customers and healthcare providers.

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● Collected co-payments or full payments from customers. Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

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● Supervised two pharmacy technicians and coordinated day-to-day assignments. Resolved non-routine issues like third-party billing, computer system and customer service issues.

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Communicated all learning and performance objectives, schedules and training assessments to upper management.

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● Trained staff during demonstrations, meetings, conferences and workshops.

● Contacted clients with past due accounts to formulate payment plans and discuss restructuring options, reconciling in systems.

Generated and submitted invoices based upon established accounts receivable schedules and terms.

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● weekly deposits, spreadsheets monthly of finances. LSUA, Alexandria

Pharmacy Technician, Certificate of Completion For Pharmacy Technician, 09/2014 Topeka High School, Topeka, KS

High School Diploma, 05/2010

EDUCATION

CERTIFICATIONS ● PTCB Certification #: 10049601 since 2014

● LA CPhT-01222 Since 2014

● Certified Immunizing Technician since 2014

REFRENCES

● Nicole Lockwood(lead tech):318-***-****

● Kharis Louis(rph):630-***-****

● Jessica Hebert(rph):318-***-****