Paula Porter

*** ******* *****

Passaic, NJ ***55

862-***-****

tootie728@gmail

Objective

I am seeking a position as an Customer Service Rep-3CI L503 within the Orange and Rockland Utilities Company

Work History

Raymour & Flanigan (Customer Care Lead) 07/16-Present

Route my Technician for service calls on a weekly basis.

Utilize myrouteonline.com to plan the Techs route.

Scan through the Techs appointments for unrepairable merchandise.

Handle disputes, take payments, create service tickets, and interact with Customers via Phone and face-to-face on a daily basis

Goodson Law Offices (Asst. Bookkeeper) 02/15-12/15

Quickbooks and Payroll.

Input ledgers of new properties in the system.

Entered daily payroll information from ADP into Quickbooks and PCLaw.

Costco (Front End Associate) 10/14-12/14

Boxed food for customers.

Rang up merchandise for customer sales.

Worked in membership.

AT&T (Customer Service Rep I) 12/05-04/10

Monitored daily incoming calls.

Assisted customers with bill payments, billing issues, technical problems, and device orders.

Credits, adjustments and took 100 plus calls a day.

Robert’s Place (Mixologist) 09/97-4/07

Opened and closed the business.

Assisted buyers with merchandise and order selections.

Resolved inquiries related to customers’ and the business.

Education

11/2010-11/2011 Paterson Adult &Continuing Education, Paterson, NJ

GED (High School Diploma)

04/2012- 6/201 Everest University Online, Colorado Springs, CO

Business Management

References Upon Requests

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