Customer Service Training Specialist
Resume:
Rania Emam
ad1efj@r.postjobfree.com
**** ******** **. ******* **, 11105
Personal Summary:
Efficient, hardworking, Enthusiastic Training specialist, with good experience in the customer service and administration field through my work at both Egypt air airlines and Berlitz Language Institute.
Experience:
-Egypt Air Airlines
Training specialist
(May 2012 – May 2022)
Teaching Tailored Courses for cabin crew
Planning and Scheduling cabin crew courses
Conducting cabin crew and new hires exams and interviews
Observing and correcting new hires exams.
-Egypt Air Airlines
Customer service representative
(January 2011 – May 2012)
Meeting and greeting customers at the VIP lounge
Answering passengers questions and making sure they meet all their needs
Solving customers problems
Making flight announcements
-Berlitz Language Institute
English Instructor.
(2010 –2011)
Teach Berlitz academic material.
Conducting and correcting trainee’s exams.
Make trainees monthly reports
Education and Certificates
Bachelor’s Degree in Mass communication faculty of arts 2009
Grade: Good G.P. A: 2.93
Customer service at Egypt air training center
SMS safety management system for employees at Egypt air training center
Basic communication skills at Egypt air training center
Basic human resources principles at AACO
Basic creative thinking at Egypt air training center
Professional skills at Egypt air training center
Training of the trainer at Berlitz language institute
Any Reference will be available upon request
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