John Piccolo

** ***** ** ***** **, Albany, New York 12203

ad1eff@r.postjobfree.com 518-***-****

EXPERIENCE

October 2022 – Present

CSR – Modivcare Remote position responding to members requests for non-emergency medical transportation. Insuring that member is current and meets criteria for requesting transportation. If the ride is within the New York region assigning carrier. Respond to calls from across the country, following the Universal Agent Guide for that region to determine eligibility, medical necessity and transportation service level. High call volume.

March 2022 – October 2022

CSR-- Lincare Services-Remote Responding to

Callers across the country answering questions regarding use of Oxygen and related supplies, Working with callers trouble shooting Equipment, taking orders for Oxygen and

Oxygen supplies and related equipment (CPAP, TRACH, ETC)

Verifying delivery dates and transferring calls to other areas

Working with multiple monitors, coordinating information

Between different applications, problem solving. Responding to heavy call volume.

September 2021 – November 2021

COVID Testing Appointment Scheduler-Brooksource

Work from home for Department of Health Rhode Island

January 2021 – August 2021

Customer Service Representative - MAXIMUS

Working remotely as a CSR responding to inquiries for information on eligibility for and/or scheduling COVID Vaccine appointments throughout New York State.

November 2019 – March 2020

Senior Food Service Coordinator – Colonie Senior Service Center

Coordinated meal service for seniors at five separate locations, maintaining records as required by Department of Health.

Resume continued

January 2010 – January 2020

Deli/Food Service Manager - Golub Corporation Price Chopper/Market 32

Responsible for day to day operation of a grocery department, supervising staff, scheduling, ordering, completing inventories and servicing customers.

Prior to these positions I worked within the hospitality industry as a Manager/Supervisor.

I have served honorably with the US Army leaving with a rank of Captain

EDUCATION

St Joseph’s Academy

Graduated with a College Preparatory Degree

St Bonaventure University

BBA Accounting Major Degree

Contact this candidate