KHALID COLLINS

Professional Summary

Skills Issue and Complaint Resolution Public Speaking Call Documentation Microsoft Office Customer Data Confidentiality Interpersonal and Social Skills Efficient and Detail-Oriented Assignment and Project Coordination 3D CAD Multitasking and Organization Teamwork and Collaboration Computer Skills

Education

Houston Community College, Houston, Texas

Bachelor of Science, Mechanical Engineering, Present Oregon State University, Corvallis, Oregon

Bachelor of Science, Mechanical Engineering

Experience

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Documented and detailed calls and complaints using call center's CRM database. Maintained accurate and current customer account data with manual forms processing and digital information updates. Researched issues through identification of similar past problems and recommended most appropriate solution. Educated customers about billing

• payment processing and support policies and procedures. Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming

• positive experiences. Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Developed and implemented performance improvement strategies and plans to promote continuous improvement Answered 30+ calls per day.

Customer Success Agent, Freedom Mortgage Corporation. Beaverton, OR

August. 2021 - Jul. 2023

Package Handler, Amazon. Portland, Oregon

September. 2020 - April. 2021

Personal Info

Phone:

678-***-****

Email:

ad1eee@r.postjobfree.com

Address:

8950 Chimney Rock Rd., Apt#

125, Houston, 77096, TX (US)

3D CAD

billing

clerical duties

clerical support

Collaboration

Skills

English

Languages

• Used hand-held scanners and physical logs to accurately track item movements. Alerted supervisors and coworkers of hazards and other issues for quick resolutions. Removed jams and unblocked conveyor system to maintain flow of goods. Followed verbal and written instructions to properly move and ship products.

• Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly. Accompanied senior technical staff for on-site inspections during construction

• learning how to communicate design requirements with contractors and equipment suppliers. Sorted and organized files

• spreadsheets and reports. Supported various engineering tasks with intention of developing technical

• social and ethical skills. Delivered clerical support by handling range of routine and special requirements.. Used Microstation to analyze project data and design solutions.

Intern, Portland, Bureau of Transportation. Portland, OR April. 2019 - August. 2019

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift. Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Achieved consistent safety targets by adjusting driving to different road and traffic conditions

• balancing loads and avoiding dangerous driving actions. Inspected emergency equipment and verified safe working order for student and driver use. Assisted passengers with disabilities and other physical issues in boarding and exiting vehicle to promote passenger safety. LinkedIn www.linkedin.com/in/khalid-collins-345417239

Driver, SafeRide, ASOSU. Corvallis, OR

September. 2018 - July. 2019

Associations

• Black Student Union

•• Elected to Senator for National Society of Black Engineers in

•

Achievements

• Elected to Senator for National Society of Black Engineers in 2018

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