Quality Assurance Field Engineer

KARL LEE

ad1edo@r.postjobfree.com 1-732-***-**** Iselin, NJ 08830

Summary

Telecom industry veteran with over 20 years of experience, including 1.25 years in a Network Operating Center. Possesses extensive knowledge across multiple areas, showcasing robust troubleshooting, repair, and 10 years of installation skills on wireless applications. Demonstrated ability in resolving problems and adeptly managing 120 sites within Union, Hudson, and Essex counties. Achieved notable milestones, including an 85% completion of Win root, 740 Marco, and 176 Snap conversions, along with the successful implementation of 99 new build sites.

Highly-motivated and results-driven professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively unsupervised, quickly mastering new skills in a dynamic telecom environment. Goal-oriented Telecom Field Engineer specializing in troubleshooting and repair settings. Forward-thinking when reviewing project requirements to determine precise solutions. Maintains composure and professionalism when working under tight schedules and limited budgets, consistently achieving innovative designs that meet and exceed objectives.

Brings a well-established knowledge of industry standards, policies, and procedures. Remains calm and focused even under pressure, showcasing a well-developed skill set and a proactive demeanor.

Skills

RFI Management

End-User Training

Project Scheduling

Service Request Management

Project Management

System Testing

Corrective Action Planning

Troubleshooting

Quality Assurance

Engineering

Safety Procedures

Analytics

Installation Planning

Proficiency in Testing Fiber

Broadband Wireless Equipment

Ixr Equipment

Nokia Airscale, Samsung Cdu 30,Samsung Fsu,

Viavi Fiber Test Gear Equipment

Microwave Dish 18G,24G

Experience

Verizon Wireless Jersey City, NJ

Field Engineer

10/2013 - 11/2023

Installed and configured network hardware, software, and cabling for customers. Ls3, and Ls6, Load of 5G radios software and programming.

Trouble shooting using SamSung Usm Platform

Trouble shooting using Nokia Platform

Trouble shooting of 700, 850, AWS, PCS,5G Both Nokia and Samsung

Eline circuit turn ups

Knowledge of legacy, current and emerging Wi-Fi and wireless transport technologies.

* Understanding of WLAN security, implementation, architecture and network management.

* Familiarity with Antenna theory, various antenna technologies, and RF propagation.

Testing and Turnup of 1G and 10G circuits cells and Hubs

Troubleshooted customer networking issues with remote access tools.

Performed maintenance activities on existing networks including patching, upgrading firmware, and replacing components.

Monitored system performance using various tools such as SNMP monitoring systems.

Built relationships with vendors to ensure timely delivery of necessary equipment or services.

Resolved conflicts between different departments by providing technical advice and guidance.

Identified areas for improvement in existing processes or procedures related to field engineering operations.

Coordinated with other teams within the organization to ensure successful implementation of projects.

Collaborated with cross-functional teams across multiple locations during product design cycles.

Utilized knowledge and skills in root cause failure analysis.

Uncovered issues that could arise as result of project and provided effective solutions.

Assessed construction techniques and troubleshooting processes to foster consistent development.

Determined major alterations to project that could affect cost, completion date and customer relationship.

Managed the team in troubleshooting efforts that alleviated errors.

Hired and supervised subcontractors to improve production and ensure deadlines were met.

Oversaw quality control checks for [Name of Project].

Fiber Tower San Francisco, CA

Microwave Field Technician

03/2004 - 08/2013

Performed preventative maintenance on equipment and systems to ensure optimal performance.

Conducted site surveys for new installations, including evaluation of existing infrastructure and installation requirements.

Maintained inventory of parts and supplies used for repairs and service calls.

Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.

Installed software applications according to customer specifications.

Repaired faulty electronic equipment using specialized tools such as soldering irons or oscilloscopes.

Collaborated with engineering teams to develop solutions to technical challenges encountered in the field.

Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.

Monitored system performance remotely using diagnostic tools such as ping utilities or network monitoring software.

Responded quickly to emergency situations requiring immediate attention.

Upgraded existing systems by installing new versions of operating systems or application software.

Trained staff members on proper use of equipment, processes and procedures.

Developed strategies for resolving complex technical issues encountered in the field.

Tested newly installed systems prior to deployment in order to ensure functionality.

Investigated root causes of recurring problems with specific hardware or software configurations.

Documented user feedback regarding system performance after upgrades were completed.

Communicated regularly with management regarding progress made on assigned projects or tasks.

Drove company vehicles to and from customer locations to perform field maintenance.

Serviced and repaired designated equipment to meet company standards and specifications.

Verified system functionality by testing equipment and connections, identifying and correcting problems.

Met and exceeded customer demands through responsive and accurate on-site maintenance.

Applied company safety policies consistently when performing daily tasks.

Maintained records by documenting installation, services and repairs.

Educated customers about company's products and services to present service upgrade opportunities.

Utilized handheld device to update work order status.

Gathered information and reports, escalating product concerns to field services management.

Traveled to [40] field locations per month to evaluate equipment and performance.

Used logging tools to collect data from field, supporting engineer analysis.

Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.

Interfaced with third-party providers to troubleshoot equipment issues.

Installed new components or replaced defective parts to restore functionality.

Filled out work orders, repair logs and maintenance plans to document work completed.

Routinely inspected equipment for preventive and emergency maintenance needs.

Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.

Completed scheduled appointments on time to drive quality service.

Kept records of parts and equipment used in projects to update inventory.

Followed safety guidelines and wore protective gear when using power drills, circular saws and other power tools.

Communicated with distributors to acquire necessary equipment for projects.

Inspected materials and equipment regularly to check for potential hazards and machine defects.

AT&T Dayton, NJ

NOC Analyst

10/2000 - 03/2002

Developed and maintained network operations procedures for system maintenance, security and performance optimization.

Provided technical assistance to customers in diagnosing and resolving IT issues related to software, hardware and networks.

Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.

Installed, configured and troubleshot computer hardware components such as routers, switches, firewalls and wireless access points.

Monitored network performance to identify potential problems or opportunities for improvement.

Resolved escalated support requests from customers regarding network connectivity issues.

Analyzed customer requirements for new network services including bandwidth utilization needs.

Implemented changes to existing infrastructure based on customer needs including configuring new devices or expanding existing capabilities.

Coordinated with vendors to acquire necessary equipment or supplies needed for projects or repairs.

Provided training to end users on how to use various networking tools including VPN clients and remote desktop applications.

Troubleshooted LAN and WAN outages by running diagnostic tests using specialized software tools.

Configured hardware devices and software settings to optimize network performance.

Nortel Networks Dallas, TX

Field Technician

10/1999 - 10/2000

Education and Training

Brick Computer Science Institute Brick, NJ

Computer Repair

12/2002

Devry Woodbridge, NJ

Associate of Applied Science in Electronics

04/1994

Certifications

Ceragon Fiber 1500, Nokia Airscale, 7500 Router,Zt Vdu, Samung Cdu 30, Fsu,Ixrs, Nokia Wbx equipment, Inbldg Spidercloud equipment

Accomplishments

Many Accomplishment and Honors for Projects Prudential Arena 4G and 5G build

Newark Nj, Region coverage of 4G and 5G coverage

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