Adrian Hamzai

**, ****** *** **********, ****, Genève

Mobile phone: 079.508.55.34

Email address: ad1ecy@r.postjobfree.com

Title IT Analyst / Support, Infrastructure, Project & Services Management EDUCATION

Date Institution Degrees, Certificates

2007 – 2014 IT Learning Academy, Geneva PRINCE 2, ITIL V3, Scrum Master 2010 IT Learning Academy, Geneva VMware ESXi 4.1

2006 IT Learning Academy, Geneva Cisco CCNA

2002- 2012 Different IT courses, Geneva Windows 2000, 2003,2008 Server, Citrix 1999 GDI, Geneva Network&System Administration

1997 – 1998 Universite de Genève One year attendance STRENGTHS – Good communication skills, independent, task prioritizing, self-driven. LANGUAGES English, French

KNOWLEDGE SKILLS and ABILITIES

Over 10 years of professional experience in IT support, Network Administration and Project Management fields. OS and management tools: Good knowledge of Windows NT, XP, 2K-2003-2008 Workstation and Server, Novell, Linux, HP Open VMS, AS 400, Cisco IOS. Experience working with Active Directory (and various windows management tools such as ISA Server, WDS, SMS, SCOM, SCCM), Citrix, SAN/NAS EMC solutions

(HB Anywhere), Arcserve, Novell ZENworks, Cisco Works, Call Manager,Nagios, Mailsweeper. Installing and managing VMware ESXi, Citrix and VDI virtualization platforms, Managing and supporting e-mail systems such as Lotus Notes Domino, Novell Groupwise and Outlook. Installing testing and deploying MSI/MST software packages using AdminStudio (via Zenworks and SCCM).

Network: Installation&configuration of Cisco HP and Extreme switches, Routing protocols, Checkpoint, WIFI, IP Phones and VPN networks. Troubleshooting IP Networks. Programs&Database: Microsoft Office Pro, MS-Project, Visio, Sharepoint, SQL, Oracle, Image Cast, AdminStudio, Arcserve, Symantec, Mcafee etc.

Development: Creating basic Windows scripts WBS, XML, C++, Powershell. Project /Service Management: Prince 2, ITIL V3 and ISO 20000 PROFESSIONAL EXPERIENCE

10/2018 to date - GSK, Sita, P&G, PWC IT Consultant Infrastructure and projects

-Infrastructure decommissioning project following the acquisition of a new site by GSK.

-Various mandates on infrastructure migration and network implementation projects as well as on demand service operations intervention as field engineer.

09/2015- 09/2017 Etat de Vaud Software Implementation Consultant

-Participate in various projects of Windows 7 deployment.

-Ensure the provision of office infrastructure (user workstations, messaging and other software) in order to meet the user needs and satisfy agreed customers’ requirements.

-Develop and implement customized solutions, ensure the quality of services in taking responsibility for all technical aspects of customer site management

-Conduct periodic analyzes of systems load and monitoring in order to anticipate problems and act pro-actively.

-Establish procedures on application’s configuration according to user needs as well as management of software licenses and inventory (configuration management). Provide support and regular follow up with the service management tools (incidents, problems, tickets), in accordance with the service level agreements.

2014 - 2015 Etat de Fribourg, Windows Project Consultant

-Analyze needs for resources, new hardware, system and software upgrades, identify prerequisites and risks and establish roles and responsibilities as well as an efficient communication plan.

-Built technical documents and detailed procedures. -Test and analyze software compatibility, ensure their upgrade, elaborate terms of references and RFP’s, regarding various suppliers.

-Detailed planning of all the implementation phases as well as ensure 2/3 level of support post-migration.

-Ensure a timely schedule and follow up with periodic communication and reporting to all stakeholders. 01/2013 – 01/2014 International Labour Office IT Consultant, Infrastructure Working on the: - Windows 2008 R2 server - Windows7 and - Novell GW to Outlook 2010 migration.

-Create, test and install software packages (using Admin Studio) for the new Windows 7 image.

-Consolidate user accounts and rights through centralized identity management (Active Directory and OIM).

-Coordinate work with the Service Desk, users, the technical team and consultants in order to ensure a timely delivery of products throughout all stages of the project. 05/2012 – 09/2012 Le Temps, Genève IT Consultant

Temporary mission –ensuring the transition period during the restructuring of the IT department:

-Getting up to speed with knowing the technical environment as well as the team and its functions.

-Daily management of user requests, problems, incidents and ensure system and infrastructure maintenance.

-Plan and organize the work in order to launch the projects of consolidating a new disaster recovery site as well as to migrate the Outlook/Exchange systems into 2010 version.

-Ensure a good communication within the team and a periodic reporting to the management. 05/2011 – 11/2011 Coty Geneva IT Infrastructure and Project Consultant

-Evaluate and optimise the network and systems to acquire new users.

-Prepare the network and install a new NETAPP/NAS as well as VMware ESX4 system.

-Work on current project to migrate the whole IT Datacentre to a new building.

-Coordinate and handle Service Incident and Change Control procedures whilst keeping in focus the tight schedule in order to ensure timely delivery of service to the business. 2009 - 2010 Geneva, (freelance) IT Consultancies

Analyse infrastructure technical needs, develop the business case and identify all the project stakeholders. Plan and negotiate service delivery model with local service providers. Create and develop project and technical documentation as well as coordinate strategy planning with local partners. 06/2008 – 06/2009 Thomson Reuters, Geneva Infrastructure Project Consultant This project work, as part of a larger Corporate Programme Management Plan, was mainly focused on building various systems and networks in order to bring the responsiveness of the Reuters Data Centre up to the latest standards required by the business, as well as building, consolidating and testing a disaster recovery system compliant with best known practices:

-Prepare the project plan, the implementation plan and coordinate work with the development in order for the team to plan and deploy the new work package.

-Installing various Cisco and Extreme network devices (configure, ACL, RSA, SSL, VLAN, Ether Channel, Routing) and HP Servers test their connection with remote client sites and ensure post installation functionality.

-Ensure effective communication and reporting to all stakeholders.

-Set milestones and ensure business sign-off within delays.

-Update the project documents and files.

04/2007 – 02/2008 International Federation of Red Cross, Geneva LAN Consultant Project Work on consolidating the Information System Department of the IFRC worldwide. The project’s main scope was to build and test a whole new network and telecommunication infrastructure for the central zone offices in seven countries, based on new technologies (VPN, VOIP, WIFI, MS Technologies, Monitoring tools, etc.) The new network was then deployed to the respective zone offices:

-Measure the performance of the applications and systems using Network Emulators (VOIP quality).

-Deployment and configuration of new Servers, Switches, IP Phones, Call Managers and other network hardware.

-Create installation and follow up documents and procedures.

-Coordinate work between different participants of the project and other stakeholders. 02/2002 – 08/2006 Richemont International, Geneva IT support officer Providing second and third level support, -Installing PCs Servers, routers, switches and other hardware, installation and updating of various programs and databases, -Maintenance of Novel and Windows NT, 2000, and 2003 servers, management of other print and application servers -Citrix, ISA, DHCP, CAO, Radius (WIFI),

-Management of Active Directory users' rights and groups as well as the SAN file server. -Ensuring daily backups. 2001 – 2002 IBM Suisse, Geneva IT consultant

« Common Desktop » mission with the Serono Laboratories Group to set up a unified network of PCs on the basis of criteria established by Serono SA, involving both software and hardware (1500 users) for migration towards Windows 2000 and Lotus Notes v.5 mail system, installation of new PCs and printers, user support following migration. 06/2000 – 06/2001 HUG University Hospital, Geneva IT Technician Installing and upgrading programs, installing PCs, printers, scanners etc.

-Maintenance of LAN various hardware. -

Stock management. -User Support.

References: Available upon demand

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