Customer Service Representative

NURAEN BABATUNDE SOETAN

***********@*****.*** 773-***-**** Skokie, IL 60077

Summary Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Skills Regulatory knowledge Appointment scheduling

Inspection and Analysis knowledge Customer service Compliance actions Policies and procedure adherence Call management Teamwork and collaboration

Complaint resolution Live chat messaging

Data collection Verbal and written communication

Product knowledge

Data Entry

Paperwork processing

Inbound and outbound calling

Report Generation

Experience Hollister Incorporated Libertyville, IL

Client Service Representative 11/2022 - 05/2023

• Resolved customer inquiries and complaints via phone, email, or other communication channels.

• Maintained customer records in the database system. Processed orders, returns, exchanges, and refunds accurately and promptly.

• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

• Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.

• Updated databases with new and modified customer data. Nigerian Nuclear Regulatory Authority NNRA

Client Service Representative 04/2012 - 10/2022

• Ensured compliance of facilities with the regulatory ACT

• Regulate the use of radioactive sources in all stakeholder facilities

• Regulate the use of ionizing radiation generating equipment such as X-ray, CT Scan etc in all stakeholder facilities

• Ensured that all facilities in the country are under the regulatory of NNRA

• Ensured protection of people and environment from the harmful effect of ionizing radiation.

• Developed competence in the NNRA regulations

• Carried out inspection exercise on various facilities across the country

• Carried out compliance actions on erring facilities across the country

• Monitoring the import and export of radioactive sources and ionizing radiation generating equipment.

• Provided customer service support to clients in a timely and efficient manner. Resolved customer inquiries and complaints via phone, email, or other communication channels.

• Developed strong relationships with clients through friendly interactions and problem-solving abilities.

• Performed administrative tasks such as filing documents and responding to emails.

• Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.

Guaranty Trust Bank Plc Customer Service Representative 01/2010 - 03/2012

• Assisted customers with opening new accounts

• Assisted customers resolve ATM dispense errors and wrong debits

• Assisted in credit and debit of individual account under the documented instruction of accounting holder

• Actively participated in all activities of the Transaction Service Group (TSG)

• Provided feedback on products and services to management team for future development.

• Monitored call center performance metrics such as average speed of answer and first call resolution. Verified accuracy of data entered into company systems.

• Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner.

• Assisted customers with making payments or establishing payment plans to bring accounts current. Fielded customer complaints and queries, fast-tracking for problem resolution.

• Used proven techniques to de-escalate angry customers during telephone interactions.

• Made outbound calls to obtain account information.

• Improved customer service wait times to mitigate complaints.

• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

• Adjusted bills and refunded money to resolve customers' service or billing complaints. Education and Training

OLABISI ONABANJ0 UNIVERSITY OGUN STATE NIGERIA Bachelor of Science in Statistics

05/2008

Accomplishments

Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.

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