Amanda Shepherd

ad1eaf@r.postjobfree.com

1-931-***-****

PROFESSIONAL SUMMARY

Focused customer service representative delivers consistent and professional work for every assignment. Offers 5+ years in customer service industry environments and top-notch abilities in call center associate and general administration trained in communication and sales.

EXPERIENCE

ATT Customer Care, Convergys — 2018 - 2021

-Confer with users to analyze, configure, or troubleshoot applications

-Recommend procedures or equipment of software upgrades

-Performed diagnostics

-Provided information to customers about account details

-Reviewed coverage and created repairs

Administrative Assistant, Salvation Army — 2013 - 2018

-Outstanding front office clerical abilities, including typing, inbound, and outbound calls

-Used Microsoft 365 including Word and Excel

-Excellent relationship-building and communications skills

-Strong time management skills

Front Desk Receptionist, Marriot Hotels- 2007 - 2013

-Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.

-Collected payments for services and updated accounts to reflect new

balances.

-Supported professional appearance of office areas by keeping front desk

EDUCATION

Northwest High School, Clarksville, Tn - 2001

Miller Motte College, Clarksville, Tn - 2005

Tennessee Applied College, Clarksville, Tn - 2018

SKILLS

•Record keeping • MS Word • Excel •Multitasking

•Account updating • Customer satisfaction • Inbound call management

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