Customer Service Personal Assistant

Perlita Sanchez-Gomez

Blue Island, IL *****

*******@*****.***

CUSTOMER SERVICE PROFESSIONAL

EMPLOYMENT EXPERIENCE

Private Employer April 2006-June 2018

Nanny/Personal Assistant Chicago, IL.

•April of 2006 through June of 2018, I worked as a private domestic employee where I helped raise, nurture and care for many children. Along with childcare there where basic but necessary needs I would help my families meet to keep a smooth-running household.

•Assisting with cooking, errands, organizing various storage areas while rotating goods according to season, packing and unpacking suitcases, taking notes about concerns throughout house such as a broken lock.

•Research and prepare for local social activities for the children and help register them. Occasionally provide access and maintain an open dialogue for trades people who would visit to help with the home’s maintenance.

JP Morgan, Radio Shack, The Chop House, Howard Orloff & Cricket Wireless 2004-2007

Hospitality, Sales, Customer Service, Clerical and Retail Chicago, IL.

•Strong understanding of the sales process, excelled at generating leads, built relationships, and closed deals.

•Assist all customers (retail and shop) in accurately fulfilling required parts in a friendly, professional, and efficient manner.

•Inform customers of companion part requirements and specials and ensure that the customer is exposed to the full product line.

•Answer phone calls, providing price quotes and other information and providing a high level of service.

•Notify the service advisor and the customer when special ordered parts have been received.

•Look up and sell parts to all customers: shop, over the counter, wholesale, and by phone.

•Follow up with wholesale customers on possible sales.

•Follow up on back ordered parts.

•Pull and fill orders from stock.

•Provide high level service to internal and external customers.

•Ensure that all customers receive their copy of the invoice.

•Keep front and rear counter areas clean and uncluttered.

•Participate in all training programs that are made available.

•Keep current on new products and product updates.

•Maintain professional appearance and adhere to company dress code.

EDUCATION

•Theodore Roosevelt High School, Chicago, Illinois

High School Diploma] 2004

3.0 GPA, graduated member of National Honor Society

•Post-Secondary education Includes some college and university courses as well as some coursework through a private school teacher training program

AWARDS & RECOGNITION

My favorite on the job compliment was from a young girl, she was six at the time. She expressed with me that when she grew up to have a family of her own that she wanted me to care for them. For me this was better than any award or certificate or trophy. I will always remember it.

REFERENCES

Are available upon request.

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