Customer Service Representative
Resume:
Dawn Windrim
San Diego, CA *****
***********@*****.***
I am a flexible, self motivated and organized individual with great work ethics. I am looking for a position that offers stability and security and will allow me to utilize my abilities to go above and beyond and be a valuable asset to your company because I have integrity and take great pride and detail in my work.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Pet Emergency and Specialty Center - La Mesa, CA
July 2023 to Present
• Greet and help clients
• Ezyvet experience
• Answer phones
• Fill medications
• Discharges
• Invoicing
• Balance books
• Animal restraint
• Assist drs as needed
• Filing and Chart Maintenance
• General Cleaning
• Scheduling of appointments/surgeries
• AR/AP
• Inventory & Purchasing
• Payments (cash, checks and credit cards)
• Balancing petty cash and credit cards
• Bank deposits
• Managing employees
Customer Service Representative
VCA - San Diego, CA
August 2022 to July 2023
• Greet clients
• Answer phones
• Schedule appts for all departments
• Set up new client files
• General cleaning
• Take payments (cash, credit card, checks, care credit)
• Insurance processing
• Filing
• Woofware experience
• Invoicing
• Balance cash drawer/ balance books
Owner/Operator
Rock-A-Bye Babies Daycare - San Diego, CA
January 2020 to July 2023
Provide childcare services to working and military parents. Office Manager/Customer Service Representative
West Coast Pet Memorial Services - San Diego, CA
December 2017 to December 2019
• Greet and help clients
• Billing (AR/AP)
• Payroll
• Inventory & Purchasing
• Scheduling appointments/burials
• Filing
• Maintain burial records
• Answer phones
• Cremating, processing and packaging of cremains
• Engraving of Urns, Keychains Plaques
• Drawing of pictures for engraving
• Running reports
• Invoicing
• Payments (cash, checks and credit cards)
• Balancing petty cash and credit cards
• Bank deposits
• Managing employees
• HR support
Office Manager/Receptionist/Client Services
PET HOSPITAL OF NORTH PARK - San Diego, CA
June 2014 to December 2017
• Invoicing
• Answer Phones
• Filing and Chart Maintenance
• General Cleaning
• Scheduling of appointments/surgeries
• Greet and help clients
• Avimark and Cornerstone experience
• AR/AP
• Inventory & Purchasing
• Payments (cash, checks and credit cards)
• Balancing petty cash and credit cards
• Bank deposits
• Managing employees
• HR support
Kennel Manager/Trainer/Bather/Groomer
LITTLE ANGELS SERVICE DOGS - Santee, CA
June 2009 to June 2014
• Greet and help clients
• Daily feeding, watering and bathing/grooming of dogs
• Clean and sanitize kennels
• Handle trained and untrained dogs
• Observe dogs for abnormal activity
• Inventory & Purchasing
• Administering Medications
• Invoicing
• Training of dogs for placement with disabled individuals
• Scheduling
• Manage 3 employees
• Clean and Sanitize kennel
• Avimark experience
Owner/Office Administrator
HAMMER'S AUTOMOTIVE - Bountiful, UT
December 2000 to May 2009
• Typing, Filing and maintaining customer information and databases
• Answer phones
• Greet and help customers
• AR/AP/Payroll
• Service Writing when necessary
• Inventory/Ordering
• Scheduling
• Contract paperwork for auto sales
• DMV paperwork for used automobile sales
• Parts runner
• Customer transportation when needed
Office Manager/Legal Secretary/Paralegal
LAW OFFICE OF SIDNEY TRIVETTE - Pikeville, KY
April 1988 to November 2000
• Typing, Dictation, Filing and maintain client files and databases
• Court filings
• Answer phones
• AR/AP/Payroll
• Research legal issues/information/cases
• Greet and help clients
• Scheduling
• Prepare legal documents
• Order supplies
Education
Bachelor's in Business
Strayer University
January 2019 to Present
None in Biology
SAN DIEGO MESA COLLEGE - San Diego, CA
June 2012
None in Marine Biology
COASTLINE COMMUNITY COLLEGE - Fountain Valley, CA
August 2011
Skills
• Office equipment, including computers
• Customer Service
• Dictation
• Type 80+ wpm
• Customer Care
• Customer Experience
• Front Desk
• Receptionist
• Manager
• Secretarial
• Excel
• Microsoft Word
• Adobe Acrobat
• Microsoft Powerpoint
• Microsoft Outlook
• Time Management
• Pet Care
• Dog Handling
• Kennel Experience
• Procurement
• Pet Grooming
• Animal Care
• Management
• Purchasing
• Computer Skills
• Cash Handling
• Microsoft Office
• Windows
• Microsoft Access
• QuickBooks
• Social media management
• Veterinary experience
• Documentation review
• Veterinary Assistant
• Payroll
• Human Resources
• Dog Training
• Research
• Animal Restraint
• Legal Research
• Quality Assurance
• Animal Handling
• Veterinary Technician Experience
• Databases
• Event Planning
• Accounts Receivable
• Medical Records
• Customer support
• Help desk
• Travel planning
• Communication skills
• Computer literacy
• Typing
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
Assessments
Office manager — Proficient
June 2020
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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