General Manager Customer Service
Resume:
MA'RYAH
MARTIN
**********@*****.***
Pine Bluff Arkansas
Motivated leader with strengths in supervising and training employees dedicated to delivering positive customer experiences. Gifted in overseeing all facets of customer-facing and back-end operations and proficient in using independent decision-making skills and sound judgment to positively impact company success.
PROFESSIONAL SUMMARY
U-Haul Moving & Storage - General Manager
Pine Bluff, AR • 06/2020 - 09/2023
General Manager (April 2022 - September 2023)
- Assistant Store Manager
November 2021 - April 2022
- Lead Customer Service Representative
June 2020 - November 2021
Bright Start Childcare & Development Center - Daycare Supervisor Pine Bluff, AR • 07/2019 - 06/2020
Childcare Experience - Lead Childcare Teacher
Pine Bluff, AR • 10/2013 - 09/2017
Kinder Prep Christian Academy
April 2017 - September 2017
A Small World Childcare Center
October 2013 - June 2015
WORK HISTORY
Supervised a team of 14 staff members, covering two shifts to ensure efficient store operation.
•
Improved annual net operating income from 2022 to 2023; increased storage occupancy from 81% to 96%.
•
Recruited, hired, and trained initial personnel, working to establish key internal functions.
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Maintained point of sale and inventory management tracking systems with efficient data entry.
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Maximized operational excellence by coaching personnel on management principles, industry practices, company procedures and customer service.
•
Assisted in implementing strategies to increase sales and profitability by monitoring financial performance, adhering to budgets.
•
Oversaw team of 4 childcare workers. Supervised childcare workers and oversaw facility to meet state requirements for education and training while enforcing school policies, procedures, programs and systems to promote safe and healthy environment in compliance with state standards.
•
SKILLS
• Effective leader
Exceptional interpersonal
communication
•
• Budget management
• Inventory Control
• Point of sale operation
• Data entry
• Database Management
• Operations management
• Staff Management
• Customer-focused
Personnel training and
development
•
• Coaching and mentoring
• Exceptional telephone etiquette
Southeast Arkansas College
Pine Bluff, AR
In Progress - Associates
Watson Chapel High School
Pine Bluff, AR • 05/2012
EDUCATION
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