Technical Support Delivery Driver

JESSIE POLK

Phone: 817-***-****

Alt Phone: 682-***-****

Email: *********************@*****.***

Objective

A position in the information technology field, with an emphasis on managing and/or technical support and analysis.

Employment History

08/2022 - Current

Delivery Driver, Light Truck Drivers

ESTHER DELIVERY SERVICES, Mansfield, TX

Delivery truck drivers and driver/sales workers pick up, transport, and drop off packages and small shipments within a local region or urban area.

12/2021 - 04/2022

Help Desk Specialist, Computer User Support Specialists

A-Line Staffing Solutions, Plano, TX

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May aid concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. 100% REMOTE

09/2019 - 09/2020

SYSTEMS MANAGER, Computer Systems Analysts

INTERNATIONAL BUSINESS MACHINES, Dallas, TX

Installing and configuring computer hardware, software, systems, networks, printers, and scanners

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training junior staff

11/1999 - 08/2019

SYSTEMS MANAGER, Computer and Information Systems Managers

ATT Services Inc, Dallas, TX

Installing and configuring computer software for HPUX Operating Systems

Monitoring and maintaining computer systems which included the Operating System, backups and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Worked closely with Application and Database Admins to provide solutions for product and services needed to be the clients goals

Setting up accounts for new users

Repairing and replacing equipment as necessary

Testing new technology

Possibly training junior staff

Education History

05/1993

Computer Science/Business Major

3 Years at College or a Technical or Vocational School

Rust College, Holly Springs, MS

NOTE: Semester short of receiving a Bachelor’s Degree in Computer Science with emphasis on Programming and Scripting with Minor in Business Solutions

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