TAZASHA M JONES

*** ***** ***** ******** ** *****

214-***-****

ad1e6l@r.postjobfree.com

OBJECTIVE

Customer satisfaction is what I do best! My resilience and willingness to go above and beyond for anyone and everyone is what makes me standout. My ambition to succeed drives me to the point of not only growth, but better opportunities. I’m open minded to learning new things and can be a real team player when it comes to the success of a company. I know my strengths and weakness and take heed to everything told by superiors. I believe with this mindset; I can be a real asset to any company with the necessary tools and training.

SKILLS

Proficient in Microsoft Office Fast learner Self-sufficient Proficient in Outlook Computer Knowledge Problem solver Team Player Medical Terminology

Insurance Knowledge Well Organized

EXPERIENCE

Baylor Scott and White Health – Legacy Heart Center Patient Services Specialist

03/2023-Current

• I worked at the Front Desk and checked in patients for appointments at the Baylor Scott and White Legacy Heart Center. I verified insurance information as well as took payments for office visits with the cardiologist. I checked out patients after visits and scheduled them for tests the doctors ordered and follow up visits. During my down time of patients getting checked in and out, I worked on outgoing referrals from patients given by the doctor. 2

Senior Shield Home Care

Caregiver 05/202*-**-****

• I worked overnight and occasional day time shifts with elderly patients assisting them with their needs that they were unable to do themselves. I gave them medicine as needed and changed them, and/or assisted them to the bathroom. I washed clothes and assisted with daily activities. I also changed briefs and gave showers. I made sure they were put in bed and given their three meals of the day. I worked closely with patients with Alzheimer and dementia. Cotiviti

Benefits Verification Agent 05/2017-01/2021

• I made outbound calls to clients such as, doctor’s offices, insurance companies, and clients as needed to verify insurance. I documented information using a top security software. We never spoke with the actual policy holders; I verified the correct information on file to cover expenses. Globe Life Insurance Company

Customer Service Representative 07/2016-03/2017

• I answered inbound phone calls regarding customer’s life insurance. I answered questions they had regarding their policy and took one time debit, credit and check payments on their policies. I directed them to the right department as needed, such as, Sales, Retention, etc. The call volume was high, so there was no real time of being off the phone. I sent the policy holders additional letters they needed as well as updated information on the account. EDUCATION

MCKINNEY NORTH HIGH SCHOOL 2012-2016

• HIGH SCHOOL DIPLOMA

I graduated from McKinney North High School, Class of 2016. I graduated early with a 3.2 GPA. WALDEN UNIVERSITY 2023-2027

• BACHELORS – HUMAN SERVICES

I started taking online courses Summer of 2023, I attend to graduate Fall of 20@2’ REFERENCES

• References are available upon request.