Call Center Quality Assurance
Resume:
Fatimah A. Mateen
(C) 443-***-**** (E) ad1e36@r.postjobfree.com
Career Focus:
I am a resolute individual who aspires to succeed in any given environment. My consistence in presenting a professional image and my ability to demonstrate a high degree of integrity and confidentiality will uphold your positive reputation. I am an industrious worker with strong interests in working with your organization to enhance operations and foster a sense of teamwork among staff members as I am incredibly open and receptive to feedback. Overall, my goal is to steadily increase customer satisfaction and retention by providing all our callers with accurate, consistent, timely, and meaningful information.
Areas of Expertise:
Conflict resolution
Excellent organizational skills
Strong PC skills in an MS Windows based environment
Adaptive person with a wide range of practical skills
Courteous demeanor
Energetic work attitude
Strong typing skills, 60-70 wpm
Strong interpersonal and communication skills
Immaculate telephone manners
Excellent listening skills, critical thinker with mindfulness
Excellent written and verbal skills.
Knowledge of medical terminology
Patient support
Active listener
Benefit and pharmacy benefit review
Patient financial support services
10 + years call center experience
Effective team building and people skills.
Logical thinker with strong analytical and critical thinking skills.
Ability to quickly learn and adapt to new platforms.
Efficiently process 75-100 inbound calls each day
Employment Summary
National Spine and Pain Centers, Hunt Valley, MD
March 2019-January 2020
Responsibilities: scheduling appointments for pain medication and treatment, submitting worker’s compensation claims, contacting pharmacy concerning prescriptions.
Kaiser Permanente Medical Center Towson, MD
August 2017-January 2019
Responsibilities: accurately and efficiently check patients in for medical appointments, taking insurance premium payments.
Kaiser Permanente, Fulton, MD
September 2013-August 2017
Responsibilities: benefits/eligibility verification, insurance premium payment processing, reading, and processing claims, verifying prior authorizations.
Connections Academy, Columbia, MD
April 2013-August 2013
Responsibilities: enrolling students into online school as well as sending them curriculum materials.
References
Anthony McNiell, Manager National Spine, and Pain Cntrs
Jasmynn Thorne, coworker Kaiser Permanente Towson
Nathanial Barkley, Quality Assurance, Kaiser Permanente Member Services
Contact this candidate