Rebecca A. Schroeder

*** ****** **** **** ****

Henderson NV 89014

320-***-****

ad1e2o@r.postjobfree.com

Summary

Enthusiastic Customer Service Expert with 18+ years of in-depth knowledge of the insurance claims process. Ability to resolve client/provider issues promptly while handling multiple responsibilities simultaneously . Energetic and driven to reach company goals. Personable, professional capable of building immediate, positive customer/client rapport, and long-term loyalty. Professional Skills

● Experienced/Specialized Customer Service Pro

● Adaptable Team Player

● Ability to work effectively with customers/clients and all levels of associates

● Perform a variety of relatively complex clerical duties with efficiency

● Remarkable communication skills

● Exceptional time management and self-sufficiency Professional Experience

Shelter Insurance - Henderson, Nevada (2023-Present)

~ Customer Service Representative

● Intaking Auto/Homeowners Claims

● Processing any/all policy inquires

● Receiving/processing policy payments

● Updating current Auto/Home policies, adding/deleting property locations/vehicles/insureds

Auto-Owners Insurance Company - St. Cloud, Minnesota (2006-2023)

~ Unit Specialist

● Directs and trains other branch entry level associates

● Read and interpret documents such as policy and procedures

● First point of contact for all clients/claimants/agents

● Process client/vendor payments

● Handle/scan all incoming and out-going mail

● Responsible for all office ordering

● Set up and assign auto/home/commercial claims

Education

Rothsay Public High School (1999)

● Diploma

The Learning Institute (2023)

● AINS Designation Certificate

References

● Upon Requests

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