Customer Service Representative
Resume:
Tia Spell
Lithonia, GA
ad1e0u@r.postjobfree.com
Skilled worker with proven ability to perform variety of tasks, including customer service, Microsoft, database, production worker, machine operator etc. Ability to multitask, work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule. Skilled in operating basic hand tools. Excellent work performance Dedicated.
Exceptional communication skills, and goal-driven work ethic excelling in increasing sales and building customer relationships within the company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shipping Supervisor
Anthony's International - Conyers, GA
May 2022 to July 2023
Answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. Must maintain an active communication line with staff for a smooth and efficient workflow. Customer Service Representative
Bodycote - Covington, GA
October 2020 to August 2022
• Answered inbound customer calls and responded to inquiries.
• Listened to client concerns and asked questions to better understand needs.
• Documented customer information in customer database
• Responded to billing questions by researching information.
• Processed customer payments by entering credit card information in system.
• Assisted with new patient registration and appointment scheduling.
• Coordinated with management to maintain knowledge of policies and new offerings.
• Updated information and details of calls and inquiries in customer service database for future reference
• Improved customer satisfaction and retention by pro actively reviewing new customer accounts and reaching out to offer assistance.
Night Shift Supervisor
Bodycote Heat Treating - Covington, GA
June 2019 to May 2022
Heat Treat Operator/Production Worker
Bodycote - Covington, GA
October 2017 to June 2019
Met production targets by efficiently setting up equipment, fixtures and racks Used measuring tools such as gages and tape measure to identify conforming parts during production Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity
Measured team performance and reported metrics to leadership team members Helped to organize client's schedule and plan appointments Reviewed work orders to identify desired processing plans, temperatures and cycle requirements to produce optimal products
Sorter
Goodwill Donation Center - McDonough, GA
April 2017 to September 2017
Visually assessed and sorted items into containers or designated areas according to classification, size, condition, or grade
Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items
Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse Sorted and clearly marked products with indicators for grade or acceptance-rejection status Assistant Manager
Dollar Tree - Conyers, GA
November 2016 to April 2017
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Monitored employee performance and developed improvement plans Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Kept work areas clean, organized and safe to promote efficiency and team safety Forklift Operator
Activities Assistant
Rockdale Healthcare Center - Conyers, GA
Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong inter personal connections
• Kept activities spaces organized, clean and tidy.
• Helped residents participate in activities with basic and advanced mobilitysupport. Upheld positive quality of life standards for residents of all ability levels.
• Used one-on-one meetings and small groups to engage residents in facility life.
• Tracked resident demographics and preferences in order to develop enjoyable activities
• Completed assessments on residents
• Chart residents
Education
High School Diploma
Morgan County High School - Madison, GA
Skills
• Equipment monitoring
Freight labeling
Organization and planning
Customer Service
Staff supervision
Machinery operation
Assembly protocols
Material loading and unloading
Extremely quick learner
Labeling and boxing
Assembly and production
Leadership and team building (2 years)
• General Labor
• Packaging
• Warehouse Experience
• Laboratory Experience
• Order Picking
• Team Management (5 years)
• Quality Inspection
• Merchandising
• Order Picker (3 years)
• Quality Assurance
• Shipping & receiving (2 years)
• Painting
• Forklift (2 years)
• Management (4 years)
• Assembly (3 years)
• Electrical wiring
• Dementia Care
• Manufacturing
• Quality Control
• Microsoft Word (3 years)
• Microsoft Excel (3 years)
• Databases (3 years)
• Supervising experience (4 years)
• Shift Management
• Home Care
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