Customer Service Data Entry

Phone: 508-***-****

Email: **********@*****.***

Address: ** ******* **, *********, *****, MA (US)

PROFESSIONAL SUMMARY

Reliable highly motivated professional with a blend of telecommunication, transportation, financial, clerical and

customer service skills. Results and detail oriented individual who works well with a team or independantly. Posses

the ability to work well under pressure and remain calm. Versed in conflict resolution and problem solving

procedures in fast paced high pressure enviornments. Desires to positively affect productivity and efficiency of

prospective employer/company.

EMPLOYMENT HISTORY

Sep. 2020 - Present Mobile Expert, OSL

Leicester, MA

* Delivering customer service, finding the perfect solutions for everyone

* Process new activations, upgrades and sales of wireless devices and accessories

* Merchandizing and handling inventory, opening and closing the store

* Inputting customer information and running computer programs such as Warp and

Outlook

Mar. 2011 - Oct. 2013 Truck Driver, Quest Global

Cartersville, GA

+ Drive OTR long haul cross country picking up and delivering freight under

strict timelines

+ Maintain constant communication with dispatchers, make and receive

calls to give and receive real time updates

+ Follow Federal laws concerning drive times and safety

Sep. 2009 - Oct. 2010 Bill Review Analyst, Corvel Corporation

Acton, MA

* Responsible for auditing medical bills to ensure that they are appropriate and adhere

to the State Fee Schedules, customer guidelines and PPO discounts

* Position requires knowledge of the Fee Schedule and the operation of the computer

terminal

* Consulting reference materials in the auditing proces

* Comply with all safety rules and regulations during work hours in conjunction with

the Injury and Illness Prevention Program (IIPP)

Apr. 2000 - Sep. 2009 Bill Review Analyst, Coventry

Webster, MA

+ Data Entry of medical bills

+ Follow UCR guidelines to provide accurate EORS for an auto carrier (PIP)

+ Review and verify the correct use of medical billing codes (CPT, HCPC &

ICD9)

+ Perform quality assurance of all billing

EDUCATION

Jun. 1987 High School

+ David Hale Fanning Trade, Worcester, MA

SKILLS

Customer Service Experienced Data Entry Experienced

Quality Control Skillful Updating logs Experienced

Inbound and Outbound Calling Skillful Documentation and Paperwork Experienced

Route Dispatch Experienced

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