Customer Service Data Entry

HEATHER MARSON

**** ** ***** **

Miami Gardens FL, 33055

954-***-****

*************@*****.***

EXECUTIVE SUMARY

Dynamic and goal oriented pharmacy technician with 15 years in the pharmaceutical industry. Service focused highly reliable, accurate and flexible. Excellent communicator. Expertise includes the ability to plan strategically and cascade the value of vision and mission to achieve organizational goals with great customer service skills, professionalism, and ability to speck with physicians and pharmacist with training in the nursing field.

WORK EXPERIENCE

NURSING ASSISTANT PRIVATE DUTY 2017-APRIL 2022

COVENTRY HEALTHCARE OF FLORIDA

PHARMACY TECHNICIAN 2014- 2016

• Receiving and Responding to calls from physicians and pharmacists on a timely basis

• Preforming prior - authorizations

• Contacting healthcare facilities to obtain proper documentation

• Ability to multitask and use computer base system simultaneously

• Provide high quality customer service in a phone base environment

CVS CAREMARK 1998- 2014

PHARMACY DATA ENTRY TECHNICIAN

• Mentor and train new hires in the department.

• Maintain spreadsheet of daily work flow for the department.

• Maintain communication in the department. Ex. Updating Department Information Board.

• Provide support to prescription entry department.

• Enter data entry in the doctor phone call department.

• Assist pharmacist with making and receiving outbound and inbound calls

• Annotating the correct answers on the prescriptions

• Ensure proper dispensing of the medication. Screen prescription from the open queue.

• Decide to set the prescriptions up for a call or to put the prescriptions in the system for pharmacist decision.

• Handle various backend functions such as Order processing, a frame labeling, manual pick, a frame loading filling.

• Return to stock, Reships and RGMS.

PHARMAX INC HOLLYWOOD FLORIDA. 1996 to 1998.

Duties Includes:

• Work in the IV Room, keeping Inventory. • Order and verify delivery of products.

• Fill prescriptions, make calls for refills unit dosing.

• Dispense medication and price quoting.

• Update data entry ordering and refilling orders in the computer.

PHARMACY EXTERN AVENTURA HOSPITAL 1993 to 1994

• IV admixture preparation, unit dose drug, drug distribution,

• Quality assurance procedures. • Maintenance of patient profiles

CERTIFIED NURSING ASSISTANT

TRANSITIONAL HOSPITAL CORPORATION 1994- 1995

AND

OAKWOOD TERRACE SKILLED NURSING REHABILITATIVE CENTER 1992 - 1994

• Assisting with patient care, Obtaining and recording patient’s vital signs.

• Collecting and measuring specimen.

• Total patient care, collecting specimen, assisting with patient’s personal hygiene.

• Feeding and bed making and obtaining and recording of vital signs.

EDUCATION

Beacon Career Institute- Miami, Florida Pharmacy Technician 1994

Carol City Adult Center- Miami, Florida. Certified Nursing Assistant 1992

Computer Qualifications

Windows XP, MS Excel, MS Word, Medisoft

Contact this candidate