Customer Service Administrative Assistant
Resume:
October 2018 - December 2018
Lisa Porter
**** ******* ***. **** * Groves, TX 77619
405-***-**** • *************@*****.***
Key Qualifications
● Management of Personnel Resources
● Decision Making
● Scheduling
● Payroll
● Microsoft Outlook, Excel, Word
● Customer Service
● Client Focus
● Oral Communication
● Written Communication
● Problem Solving
● Teamwork Orientation
● Stress Management
● Organizational Skills
Work Experience
Otoe-Missouria Tribe Of Indians
Administrative Assistant
● Prepared monthly billing statements for all customers past and present. Maintained files and records containing sensitive Tribal information, kept strict confidentiality in all aspects of the job. Demonstrated professional phone skills with assisting and answering incoming telephone calls, forwarding calls, and taking messages for Tribal employees and/or Tribal Council. Assisted in receiving visitors and directed them to appropriate department. Entered purchase orders into the system for the department. Otoe-Missouria Tribe of Indians
Network Exchange Assistant
● Provided research and assist in the preparation of grants reporting and budgets. Organized, set up and attended conference calls, training, meetings and webinars with contractor and consortium members. Assisted with collection, management and submission of water quality data.
Conifer Health Solutions
Account Resolution Specialist
● Answered inbound customer service calls and made some outbound follow up calls in a professional, service oriented manner. Ascertain the reason for the call and assisted the caller with their questions, concerns or problems with the focus on first call resolution. Facilitated resolution by referring the matter to the issue/content expert. Escalated the matter to a supervisor, requested the appropriate information and took appropriate action so that the issue expert is able to effectively resolve the matter. May 2018 - October 2018
February 2017 - March 2018
February 2016 - February 2017
May 2013 - February 2016
May 2010
Bank Of America
Customer Service Representative
● Created a connection and developed rapport with customers to provide outstanding, personalized service.
● Listened carefully and connected with customers to understand their top financial priorities and to uncover products and solutions that will most benefit them. Ensured customers/clients were quickly connected to the appropriate teammate with the expertise to meet their needs. Met or exceeded sales goals by influencing customers to learn about products/services that will benefit them. Accurately and efficiently processed transactions such as customer deposits and cashing checks. Assisted customers with inquiries and/or problem resolutions in a professional and composed manner, and escalated to manager as appropriate. Informed and educated customers on how to conduct simple transactions through self-service technologies. Followed established policies, procedures and guidelines to protect both our customers and Bank of America. 7 Clans Paradise Casino
Table Games Assistant Manager
● Evaluate workers' performance and prepare written performance evaluations and disciplinary action.
● Determine how many gaming tables to open each day and schedule staff accordingly. Listened to customer complaints and resolve the issues.
● Monitored Table Games staff to ensure the integrity of the company. Supervised the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet. Also responsible for the payroll and scheduling of employees and supervisors.
7 Clans Paradise Casino
Table Games Floor Supervisor
● Monitored game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. Observed gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff. Performed paperwork required for monetary transactions. Monitored stations and games and move dealers from game to game as needed. Supervised staff and monitored gambling tables to ensure security of the game. Opened and closed cash floats and game tables.
7 Clans Paradise Casino
Table Games Dual Rate Dealer
● Inspected cards and equipment that was used in games to ensure that they are in good condition. Applied rule variations to card games such as poker, in which players bet on the value of their hands. Received, verified, and recorded patrons cash wagers. Prepared collection reports for submission to supervisors. Helped supervise. Education
Frontier Public School
Red Rock, OK
● Graduated with High School Diploma
Google IT Support (5 Courses) September 2023
Coursera
● Technical Support Fundamentals
● The Bits and Bytes of Computer Networking
● Operating Systems and You: Becoming a Power User
● System Administration and IT Infrastructure Services
● IT Security: Defense against the digital dark ages
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