Salesforce Developer Business Analyst

*

Cigdem KIRIMLI

SALESFORCE ADMINISTRATOR & DEVELOPER

LinkedIn Trailhead

Email: *****************@*****.***

Phone: +1-682-***-****

Dallas, TEXAS, USA

Professional Summary

3x Certified Salesforce Administrator and Developer with 3 years of experience in Salesforce CRM Platform using Sales and Service Cloud. Experience in developing Apex classes, Apex Triggers, Asynchronous Apex, Unit Tests, Rest API Integration, and Lightning Web Development (LWC). Strong expertise in utilizing declarative tools such as Flows, Data Loader, Approval Process, and Assignment Rules to meet application requirements. Demonstrated ability to create Report Types, advanced Reports, and Dashboards for data visualization. Extensive experience in configuring and maintaining user security permissions to align with organizational needs. Proven track record of implementing successful Salesforce solutions to optimize business processes, improve user adoption, and drive customer satisfaction. Organized team player, working effectively within group in accomplishing project objectives. Fast learner, ability to learn new technologies, self-motivated, and stay up-to-date with the latest Salesforce developments. Experienced in Agile methodology and Scrum framework. Skills

Programming Languages

Apex

LWC

JavaScript

HTML

CSS

Tools / Editors

Data Loader

Salesforce Inspector

GitHub

Postman

Visual Studio Code

Workbench

Jira

Asana

Lucidchart, Miro

Excel

Salesforce Platform

Debugging, Developer Console

Apex Triggers, Apex Scheduler

Synchronous & Asynchronous Apex

SOQL & SOSL

Lightning Web Components (LWC)

REST API and SOAP API Integration

Change Sets, Deployment, Sandboxes

Custom Settings and Custom Metadata

Validation, Formulas and Duplicate Rules

Roll Up Summary, Object Relationships

Approval Process / Flows

Record Types, Page Layouts

Data Management, Data Import Wizard

Report/Dashboard/Field Dependency

Escalation Processes, Assignment Rules

User Management, User Support

Data Security and Access Controls

AppExchange

2

Work Experience

• Echo IT Consulting (Salesforce Developer) February 2022 – Present

Developed Apex classes and Triggers to implement business logic and automate processes.

Created reports and dashboards to make the data visible to monitor the progress and automated the processes using Flows.

Experienced using VS Code IDE for creating and developing LWC components based on business needs and requirements

Written optimized SOQL and SOSL queries in apex classes to retrieve optimized data from sObjects

Developed Unit tests for Apex classes and Triggers, Optimized DML operations to avoid governor limits, and Implemented error handling and exception management to ensure robust and reliable code execution.

Developed web services and Salesforce integrations using REST API for HTTP callouts using JSON.

Implemented Sales Cloud and integrated third-party applications to streamline lead management and enhance sales processes.

Created profiles, users, public groups, and roles. Implemented permission sets, role hierarchies, and sharing rules for different users and groups.

Utilized Asana as a project management tool in an Agile environment.

• Travel Agent, (Salesforce Administrator, Efe Tur) Dec 2020– Jan 2022

Developed two custom applications for event management and travel arrangements, specifically designed to address unique business requirements.

Customized the Salesforce platform by creating objects, fields, page layouts, record types, master- detail, and look-up relationships.

Built validation rules, formulas, field dependency, search layout, global action, and duplicate rules to ensure data consistency and accuracy.

Created Web-to-Lead forms, email templates, and Lead Assignment Rules to streamline the lead management process.

Designed and implemented reports and dashboards to provide valuable insights into attendee engagement and event performance.

Automated various business processes using Salesforce tools such as Approval Processes and Flows.

Created static resources, custom settings, custom labels, and more to enhance platform functionality.

Utilized Data Loader and Data Import Wizard to efficiently import data from Excel and maintain data integrity.

Effectively managed project tasks and collaborated with the team using Jira as a project management tool in an Agile environment while also serving as a Scrum master. 3

Projects

• Clicked (Salesforce Consultant) June 2023 – August 2023

Utilized Salesforce Professional Services Methodology (Discover, Define, Design, Deliver and Deploy) to elicit requirements, needs analysis, and business case definition to scope a solution that meets a client’s business challenges.

Led stakeholder meetings to review business needs, processes, and technical requirements, and created user stories, personas, business process maps, functional design documents, and conducted user acceptance testing.

Created and implemented changes to application flows, validation rules, email alerts, escalation rules, page layouts, record types, knowledge articles, chatbots, and Omni-Channel.

Generated reports and dashboards based on user and business needs and developed custom sites in Experience Cloud to enhance user experience and provide valuable resources.

• Clicked (Salesforce Business Analyst) April 2023 – June 2023

Gather and analyze requirements, effectively translating business needs into functional requirements aligned with Salesforce best practices, resulting in the development of effective solutions.

Analyzed user needs and created Personas and User Stories, Business Process Maps, Wireframes, and User Acceptance Testing plans/scripts for business pain points.

Worked effectively with the team under short time constraints using Agile Methodologies and digital collaboration tools such as Slack, Jira, and Airmeet to refine the solutions and present findings to industry professionals.

Education

Gazi University

• Bachelor of Education, Teaching English as a Second Language Hacettepe University

• Bachelor of Fine Arts, Language Interpretation and Translation (German, English) Certifications

• Salesforce Certified Administrator, Salesforce Platform Developer I, Platform App Builder

Contact this candidate