JONHATAN VAN HETTEN

*** ********** **** **** * Bridgeport CT 06610 347-***-****

ad1dvb@r.postjobfree.com

OBJECTIVE

Accomplish Store Sales Manager with over 14 years of extensive experience impacting profitability and performance through execution of high-impact sales, marketing, and merchandising. A dynamic leader with expertise in short and long-term strategic planning, performance improvement. Project management and execution. Pursuing a challenging retail management position that can offer career advancement opportunity. AREAS OF EXPERTISE

Operations Management

Budget / Financial

Administration

Strategic Planning

Performance Management

Inventory Management

Vendor management

Sales Management

Coaching /Motivating

Process Improvements

Training / Development

Exceptional Customer Service Skills

Superb Communication skills

Outstanding Management skills

Bilingual/ Fluent in Spanish

PROFESSIONAL EXPERIENCE

FAMOUS FOOTWEAR

STORE MANAGER (12/2014-PRESENT)

Famous Footwear is your place for athletic and casual shoes for the whole family from hundreds of name brands. You'll find styles for women, men and kids from brands like Nike, Converse, Vans, Sperry, Madden Girl, Sketchers, ASICS and more! With over 1,000 stores nationwide FAMOUS FOOTWEAR

ASSISTANT STORE MANAGER (04/2006 – 2014)

• Build and sustain a customer focused store culture to facilitate a pleasant shopping experience. Conduct customer needs assessments to identify preferences, consistently driving store profitability. Manage product merchandising.

• Managed store operations with key-holding responsibility, opening and closing the store. AReporting directly to store and district managers. Recruit, train, supervise and evaluate a team of 20 associates. Observe and coach associates in sales floor techniques and customer management skills. Implement customer feedback programs to ensure service excellences. Plan and delegate assignments based on workload assessment and employee schedules/availability. Developed and implement Employee-Of-The-Month incentive programs reducing turnover rates.

• Prepare and verify all employee time cards for accurate weekly payroll processing. Hold accountability for cashier area, credit card transactions and daily bank deposits and verification. Researching customer disputes, unmatched bank deposits and problematic auditing situations. Reduce overhead costs, adhering to budget limits and avoiding the need for employee overtime.

• Supporting district manager in reaching sale goals, inventory control and record management. Interviewing prospective managers. Assist with the opening of new store locations. Investigating fraud incidents and aiding district manager in coaching management team and improving sale techniques.

DUANE READE

SALES / STOCK ASSOCIATE (04/2003 – 03/2006)

Duane Reade Inc., a subsidiary of the Walgreens Boots Alliance, is a chain of pharmacy and convenience stores, primarily located in New York City, known for its high volume small store layouts in densely populated Manhattan locations.

• Manage daily warehousing operation in areas of inventory control, shipping /receiving and managing uhual deliveries (18-wheels).track, monitor and updated computerized inventory list of a daily basis.

• Provided floor sales assistances on a broad rang inventory. Researched products pricing and availability and processed merchandise orders through multiple vendors. Maintaining inventory control levels in areas of product replenishments and re-stocks

• Processed customer payments by cash, check and credit card. Ensured optimal customer service by inquiring about experience and suggesting additional merchandise options. Achieved employee of the month Award three times due to stand-out comments from customers and repeated upsells on customer purchases.

• Assisted management with promotional ideas, visual display suggestions, and buying recommendations which were adopted by the sore which resulted in sales improvement. EDUCATION

Louis D Brandies High School

High School diploma

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