Pharmacy Technician Customer Service

Alina Yan **** S. Mountain Dr. Reading PA ***** ********@*****.*** 484-***-****

SKILLS

● Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

● Fluent in mandarin Chinese and English, basic Spanish and making progress

CERTIFICATES

●Current CPhT, Pharmacy Technician National Certificate (#30249084) through PTCB Oct 1, 2023

EXPERIENCE

Office Manager

WOODS and Associates, Reading, PA, the USA May 2010—Present

●Manage Excel spreadsheets, analyze and visual data

●Work with both Zoom and WebEx platforms, and attend virtual meetings

●Provide customer service and problem resolution, deliver interpretation between Chinese and English, Consistently recognized by management for speed and quality

Volunteer

●Worked for the church in Reading and visited two old folks-homes as a volunteer on weekends for ten years 2010—2020

Internal auditor and financial analyst China 1989—2010

EDUCATION

The USA

Pharmacy Technician Program Jan 2023—Aug 2023

HACC, Harrisburg Area Community College

GED completed, Math College Ready, Aug 2022

China

Bachelor's degree of business administration, 2005—2008

Sichuan Normal University

Medical Accounting 1987—1989

Chengdu Second Medical School

References are valuable upon request

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