Customer Service Support

Samuel White

Professional Summary

Adaptable Business Owner with background elevating performance and profitability. Well-rounded at building relationships, driving sales and motivating teams. Proactive and forward-thinking with keen eye for identifying issues and devising improvements. Skills

• Sales development • Performance improvement • Business planning

• Business management • Team Player • Creative Problem-Solving Experience

Chico’s FAS, Fort Myers, Florida, United States

Customer Service Associate October 2022-Present

Handling high call volume

Managing sales and other customer related queries

Using multiple programs, software and websites to resolve and manage customer related inquiries Business Owner December 2012 - Current

White's Maid and Window Cleaning Services, Micco, Florida, United States

• Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging opportunities.

• Boosted revenue with innovative, results-driven sales strategies.

• Achieved budget targets with effective expense controls and careful monitoring of employee work. Sales Representative March 2015 - August 2015

Trugreen, Melbourne, Florida, United States

• Developed strong customer relationships through cold calls, presentations and lead management.

• Determined customers' needs based on sales calls and face-to-face meetings.

• Obtained customer leads from multiple sources and cultivated strong conversion rates.

• Exceeded sales objectives to capture new leads and customers. Intern June 2012 - November 2012

Pure Luxuries London, Lancaster, United Kingdom

• Helped office personnel with errands, paperwork and data entry.

• Conducted research, compiling data into usable formats. 321-***-**** ******.********@*****.*** Palm Bay, Florida 32976

• Entered project data into spreadsheets.

• Approached and solved problems with initiative and sound judgment.

• Handled incoming and outgoing mail, routing packages smoothly to proper recipients. Chef May 2005 - December 2011

The Chesterfield at Bingham, Nottingham, United Kingdom

• Developed recipes for restaurant menu, selecting ingredients with target customer base in mind.

• Enforced food safety regulations and best practices across all kitchen staff.

• Prepared meals within acceptable time limits and quality standards.

• Cross-trained employees to support successful ongoing daily operations.

• Led day-to-day operations, consistently improving quality, standards and customer expectations.

• Worked diligently to meet deadlines in high-volume culinary environment. Education

Bachelors degree (2/1) - University of Cumbria, Lancaster, United Kingdom May 2012

Foundation (2/1) - New College Nottingham, Nottingham, United Kingdom May

2008

A levels (English literature and language, art and design, drama and theatre studies, sociology) - Toot Hill Sixth Form, Nottingham, United Kingdom

May

2007

GCSE's ( English, science, art and design and drama) - Toot Hill Comprehensive, Nottingham, United Kingdom May

2005

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