Aleksandr Rupasov

Los Angeles, California, United States

ad1dor@r.postjobfree.com +1-818-***-****

linkedin.com/in/alexandr-rupasov

Summary

Skilled Desktop Support Specialist with 20+ years of experience providing technical support to users and maintaining computer systems and networks. Proven ability to troubleshoot and resolve a wide range of hardware and software issues, provide user training, and implement and maintain security measures. Expertise in cloud and virtualization technologies, SCCM, Intune, M365, O365, Azure, Hyper-V, backup solutions, patching, and recovery strategies. Committed to ensuring the smooth operation of all desktop systems and networks, and providing excellent customer service to users.

Assets:

• Over 20 years of IT experience

• Expertise in desktop support and cloud and virtualization technologies

• Proven track record of success in troubleshooting and resolving complex technical issues

• Strong communication and customer service skills

• Commitment to ensuring the smooth operation of all desktop systems and networks Experience

System Administrator

Sell Company Confectionery world, LLC

Apr 2013 - Nov 2022 (9 years 8 months)

• Spearheaded system administration, specializing in SCCM, for 6 Windows servers, optimizing intranet applications and enhancing microservices delivery.

• Supported a network of 30 Windows PCs and 55 users, leveraging SCCM to streamline operations and improve efficiency.

• Successfully migrated servers to Hyper-V based virtual infrastructure, achieving a remarkable 42% reduction in power consumption.

• Implemented VPN-based WAN for 3 branches, enabling seamless remote access for users on Windows, Android, MacOS, and Linux platforms.

• Administered M365, O365, and Azure services, enhancing productivity, collaboration, and uptime across the organization.

• Established a robust helpdesk and user support system, ensuring prompt and effective resolution of IT-related issues.

• Oversaw maintenance and accounting of PACS, CCTV, CloudPBX, and IP telephony systems, maintaining a secure and reliable IT environment.

• Managed both indoor and outdoor cable infrastructure, designed IT systems to meet evolving business needs, and formulated departmental budgets to optimize resource allocation.

• Coordinated and ensured quality control of MSPs' services, addressing technical issues with ISPs and maintaining optimal network performance.

• Acquired proficiency in Azure cloud-based solutions. MSP IT Support Specialist / Independent Contractor Aleksandr Rupasov - page 1

MSPs

Sep 2004 - Nov 2022 (18 years 3 months)

• Provided comprehensive IT management services for a diverse clientele, specializing in SCCM/Intune for server, network, storage, cloud, and virtualization administration.

• Offered 24/7 helpdesk support, addressing software and hardware issues promptly and effectively, ensuring customer satisfaction through adherence to SLAs.

• Implemented comprehensive security management measures, including assessments, policies, monitoring, auditing, and managed backup and disaster recovery with Veeam BR and Acronis backup solutions.

• Automated patch management processes, scheduling deployments for optimal performance and minimizing downtime.

• Administered Hyper-V, ESXi, and Azure, handling planning, migration, scaling, and business continuity, ensuring seamless transitions and high availability.

• Managed network administration, including vendor selection, procurement, integration, and performance monitoring, optimizing network performance and connectivity.

• Monitored and optimized IT infrastructure performance with SCOM and Azure MP, maintaining comprehensive documentation for improved knowledge sharing and troubleshooting.

• Led project management, risk management, and compliance initiatives, ensuring alignment with business objectives and regulatory requirements.

• Managed vendor relationships, selecting and monitoring vendors for optimal performance, maximizing resource utilization and value.

• Continuously improved communication, adaptability, and customer-focused approach, fostering strong relationships and exceeding customer expectations. System Administrator

Magic of Flavors, LLC

Aug 2014 - Oct 2022 (8 years 3 months)

• Oversaw system and network administration for two Windows servers, supporting 12 PCs and 25 users, ensuring optimal IT support for a growing business.

• Managed support for wholesale sales programs and data exchange with partners, including Nestle and Bonduelle, enabling seamless collaboration and business operations.

• Established VPN-based WAN for two branches, facilitating remote access and enhancing communication across the organization.

• Provided helpdesk and user support services, promptly addressing IT-related issues and enhancing employee productivity.

• Administered CloudPBX telephony, managed cable infrastructure, and participated in IT infrastructure design and budgeting, contributing to strategic planning and resource allocation.

• Coordinated MSP services.

System Administrator

Chemical Plant of Fluoride Salts, LLC

Oct 2015 - Apr 2021 (5 years 7 months)

• Managed system and network administration, specializing in Hyper-V, for three Windows servers, maintaining a secure and reliable IT environment for critical operations.

• Supported 30 PCs and 45 users on Windows, Android, MacOS, iOS, and Linux platforms, ensuring seamless access to essential resources and applications.

• Administered SaaS infrastructure with O365, enabling cloud-based productivity tools and enhancing collaboration across departments.

Aleksandr Rupasov - page 2

• Managed top management's Apple devices, including iMacs, MacBooks, iPads, and iPhones, providing comprehensive IT support for key decision-makers.

• Oversaw PACS (RFID+Face Recognition), VPN gateways, and CloudPBX systems, ensuring secure and reliable access to critical information and communication channels.

• Designed and managed IT infrastructure, budgeted department costs effectively, and provided monthly reports on KPI and ROI, demonstrating strategic planning and financial acumen.

• Solved technical issues with ISPs promptly and effectively, maintaining optimal network connectivity and minimizing business disruptions.

• Managed security perimeter with IP-based video surveillance and PACS (RFID) systems, safeguarding sensitive data and physical assets.

• Administered IP-based video surveillance and PACS (RFID) systems, maintaining a secure and monitored environment for enhanced security and incident prevention. System Administrator

Lift-Service, LLC

Jan 2009 - Jan 2016 (7 years 1 month)

• Managed system and network administration for five Windows servers, maintaining a robust and efficient IT infrastructure for elevator control and monitoring systems, specializing in network device interconnections.

• Supported 30 PCs and 90 users, ensuring seamless access to essential resources and applications for a critical service provider.

• Provided support for CEO's Apple devices, including iMacs, MacBooks, iPads, and iPhones, ensuring uninterrupted access for top management.

• Managed the Internet nodes for elevator control and cloud-based CCTV control, enabling remote monitoring and control of critical infrastructure.

• Administered security perimeter with IP-based video surveillance and PACS (RFID), safeguarding sensitive data and ensuring physical security.

• Coordinated MSP services and budgeted department costs effectively, optimizing resource allocation and ensuring financial accountability.

System Administrator

NPO Gornneftemash, JSC

Sep 2004 - Jun 2009 (4 years 10 months)

• Administered system and network administration, specializing in VLANs, for five Windows servers, AD, DNS, DHCP, WSUS, RIS, MS SQL, Exchange 2003, and MS ISA Server 2004, ensuring a comprehensive and secure IT environment.

• Supported 150 PCs and maintained a hybrid infrastructure with Windows and FreeBSD servers, demonstrating adaptability and expertise in diverse IT environments.

• Managed cable infrastructure and mastered the skills to pass MCSA/MCSE exams, showcasing continuous learning and commitment to professional development.

• Set up and maintained ADSL network between production plants, enabling seamless communication and data sharing across remote locations.

• Coordinated MSP services and optimized infrastructure, ensuring efficient IT operations and maximizing resource utilization.

System Administrator

Computer gaming club FM

Aleksandr Rupasov - page 3

Aug 2003 - Dec 2004 (1 year 5 months)

• Setup and maintenance of 1 Windows2003 server ;

• Setup, maintenance and repair of Windows XP - 15 PCs.

• Improved the profficiency in PC recovery skills.

• Improved the level of customer interaction and client satisfaction skills. Test Assembler

Flexible Computer Systems, LLC

Mar 2003 - Aug 2003 (6 months)

• Assembly, configuration, repair, maintenance of the PC.

• Improved the PC recovery skill.

• Mastered the skill of interaction with customers when accepting goods for warranty repair.

• Acquired RMA related skills: tracking returns, managing inventory, and providing customer satisfaction.

System Administrator

Computer gaming club AVATARA

Jan 2001 - Mar 2003 (2 years 3 months)

• Setup and maintained 1 Windows 2000 server ;

• Configured, maintained, and repaired of Windows 98 - 20 PC.

• Setup and maintained 1 Debian Linux for running dedicated Half-Life and Counter-Strike servers.

• Mastered the basics of PC recovery skills.

• Mastered the basics of customer interaction and client satisfaction. Education

College of Financial and Economics

Associate's degree, Information Technology Project Management Sep 2002 - May 2005

Licenses & Certifications

CTI-P101 - Crestron Electronics

Skills

Problem Solving • Tech-Savvy • Troubleshooting • Documentation • Organization Skills • Easily Adaptable • Teamwork • Preventive Maintenance • Technical Support • Help Desk Support Aleksandr Rupasov - page 4

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