C V Greeting

Haytham Emadeldin Abdelraouf Mohamed

Address: Egypt

Aswan Abass Farid St, home #8

Date Of Birth: 03/09/1985 Military Status: Not required (permanently)

Mobile : +201********* (Whatsapp)

Mobile : +201*********

Mail: *******.*******.****@*****.*** ***************@**.**

Marital Status: Married

Passport Number:A30731025

Objective

Provide hands-on supervision to GSAs as they carry out their daily tasks.

Implement clear guidelines on Front Office procedures and policies, and ensure these are followed consistently.

Resolve guest issues and complaints as they arise, communicating areas of concern to the GRDM

Cover desk shifts and staff breaks as required, especially during high volume periods

Maintain open communication with other Department Heads, particularly the Housekeeping Managers.

Ensure that the hotel achieves maximum occupancy, while monitoring and resolving issues such as overbooking.

Issue a weekly schedule, ensuring the desk is adequately staffed according to the expected business levels.

Ensure that special reservations such as Groups, FIT, Media and Package guests are properly set up and prepared for.

Education:

: Bachelor of Hotel Management Department) 2006.

: Bachelor Tourist Guide2010.

: study right now a Master (Hotel Management) Luxor University.

Work Experience:

Representative of a Saudi company in Republic of Uganda

Business Services Company and Employment Office in Saudi Arabia from April 2021 till now

-Work in Bliss Abo Nawas Resorts & Bliss Marina Beach Resorts Marsa alam ( Acting Front Office Manager)

Since 01/09/2019Till March 2021

-Work in isis Island Pyramisa Aswan( Asst. Front Office Manager )Since 01/11/2018Till 01.08.2019 Front office department

-Work in isis Island Pyramisa Aswan ( Night Manager )Since 01/05/2017Till 01.11.2018 Front office department

-Work in Grand Plaza Riyadh ( KSA ) ( Assistant Front Office Manager )Since 01/11/2015 Till 21/03/2017 full charge front office department

-Work in Amwaj Blue Beach Resort&Spa Abu Soma Km. 50 Hurghada .Safaga Road Front Office ( Front Office Supervisor )Since Since 01/05/2012 Till 01.09.2014( 400 Room)

-Work in Amwaj Blue Beach Resort&Spa Abu Soma Km. 50 Hurghada .Safaga Road Front Office ( Night Manager)Since Since 01/09/2014 Till 01.09.2015( 400 Room)

-Work in Magic Tulip Resort Marsa Alam Red Sea Front Office (Guest Serves Agent. Shift Leader) Since 05/09/2011 Till 04/04 /2012 (420 Room) .

-Work in Best Western Solitaire Resort Marsa Alam Red Sea Front Office (Guest Serves Agent) Since 10/2/2011 Till 01/ 09/2011 (200 Room ) .

-Work in Badawia Resort Marsa Alam Red Sea Front Office (Guest Serves Agent ) since 11/2009To 12/2010 (250 Room).

-Work in MS/L'aube Du Nile Shift Leader since 11/2007 To 12/2009 N.T.S Nile Cruises (80Room).

-Work in Sara Hotel Aswan for 14 month as a front office (Receptionist) from 08/2006 till

11/2007 (100 Room).

Experience in Front Office Department:

Key Skills:

Personal Skills:

I can do the Team Leader with high standard.

Exceed the guest service expectation.

Comfortable in dealing with people at all levels.

Able to follow-up and solve problems in every department.

Costumer service oriented.

Hospitality Skills with high standard.

Speak Multiple Languages.

Ability to stay calm under pressure.

Strong Interpersonal Skills.

Able to work flexible Schedule.

Guest Service Leader

Communication with guest.

Organization.

Sales (Up selling).

Team work.

Friendliness.

Reference Front Office Manager :

Mr.Amir Louis : +201********* Hotel Manager

Mr.Abdelaziz : +201********* Hotel Manager

Computer Skills:

Competent working with the internet communication and various versions of windows.

Language Skills:

Arabic : Mother Language

English : Very Good Command Of (Writing &Reading)

Russian : Good

Germany : Good

Italian : Fair

System Skills:

Opera

Fidelio

Cosmos

Courses :

*Front Office Team Leader

*Costumer services

*Leader ship

*Hospitality Personal Advantages:

Punctual and well organized.

Friendliness

Dependable and trustworthy.

Fast learner, hard worker.

Time planner and organized.

Dependable and trustworthy.

Communication Skills (Presentation, Negotiation) – Very Good

Available upon request

Thank you

Haytham Mohamed

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