It Support System Administrator

Wesam Elassaad

**** ******** **. ******, ** ***** Cell: 818-***-**** *****@********.***

Results-proven IT leader with equal technical and managerial strengths and a well-rounded background overseeing IT operations, IT support, and IT applications management.

Able to optimize systems and applications, design scalable and high-performance solutions, and ensure all staff contributes successfully to attaining organizational goals.

As an expert troubleshooter and problem solver, I will provide the highest quality possible while distinguishing myself from the competition. By creating value and engaging with customers and employees, I can make a service delivery culture that does both. It is backed by solid credentials (MS CIS & BSCS degrees) and multilingual fluency

(English, French, and Arabic).

Areas of Expertise

— Technical Infrastructure — Solutions Engineering

— Strategic IT Planning — Helpdesk Operations Management

— Operations & Support Management — Large-Scale Project Management

— Systems Analysis & Design — Disaster Recovery Plans

— System Implementations — Release Management

— Testing/Documentation/QA — System Security & Backup Professional Experience

Weaver (previously HKG LLP) August 2022 to present IT Lead (Hands-on)/System administrator

Experience VMware vSphere Hypervisor (ESXi) and Windows Hyper-V. Creating, Exporting, and importing images.

Administer Azure Active Directory and Office 365. Group Policy, permissions, account provisioning.

Oversee IT Helpdesk issues, supervise systems, and train the Helpdesk staff.

Configured and administrated QuickBooks, CaseWare, Laserfiche, ProSystem Fx, and Lacerte.

Exchange 2010, 2013, 2016/Office 365 support, maintenance, and administration.

Configure, manage and troubleshoot routers, switches, and firewalls.

Experience working in a mixed Mac and Windows environment.

Built and administered DNS, DHCP, AD Site, Organizational Unit (OU), and Group Policy.

BitLocker, File Vault, Software Distribution Systems, Service Now, Bomgar, Adobe Creative Cloud.

Excellent leadership and decision-making skills.

Build and administer Exchange and SharePoint with SSL security.

SharePoint administration and customer support.

Build, troubleshoot, and deploy Windows 2012, 2016 & 2019 Servers.

Provide documentation of all processes and training as needed. Robert Half International - Brasscraft Manufacturing January 2021 to August 2022 IT Manager (Hands-on)/System administrator

Experience in configuring, migrating, and managing Office 365 Exchange Online.

Build and administer Exchange and SharePoint with SSL security.

Administer Azure Active Directory and Office 365. Group Policy, permissions, account provisioning.

Exchange 2010, 2013, 2016/Office 365 support, maintenance, and administration.

Migration from Exchange to Office 365.

SharePoint administration and customer support.

Oversee IT Helpdesk and supervise systems.

Experience VMware vSphere Hypervisor (ESXi) and Windows Hyper-V.

Build, troubleshoot, and deploy Windows 2012, 2016 & 2019 Servers.

Configure, manage and troubleshoot routers, switches, and firewalls.

Provide documentation of all processes and training as needed. Wesam Elassaad Résumé – Page 2 of 3

ORIGIN LLC — Burbank, CA April 2006 to July 2020

IT Manager (Hands-on)/System administrator

Oversee IT operations and supervise systems and IT staff.

Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases.

Create and implement policies, procedures, and training plans for network resource administration.

Built and maintained MS Exchange Server 2010/2013 with multiple sites and migrated users to Microsoft 365.

Develop a strategy related to its IT infrastructure (information systems, security, communication systems).

Build and administer a Smartsheet ERP.

Build and administer SharePoint with SSL security.

Build and administer VMware and Hyper-V

Built and administered DNS, DHCP, AD Site, Organizational Unit (OU), and Group Policy.

Substantial network equipment experience, including firewalls, routers, switches, and VPNs.

Built and administered the CAD, Maxon Cinema4D, Adobe Suite, and SolidWorks database in Azure.

Develop and deploy methodologies for testing network performance and providing statistics and reports.

Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end-user workstation hardware, software, and peripheral devices.

Consult and maintain regular communication with the organization's executives, decision-makers, stakeholders, and department heads across the organization to identify business and technology needs and optimize the use of information technology.

Design and implement short- and long-term strategic plans to ensure network capacity meets existing and future requirements.

Negotiate with vendors, outsourcers, and contractors to secure network products and services.

Support all regional LAN users; perform troubleshooting, diagnostics, and evaluations to determine solutions and alternatives. Built and maintained servers running Windows 2012 & 2016.

Provide direction, guidance, and training to IT staff.

Monitor the performance of information technology systems to determine cost and productivity levels and make recommendations for improving the IT infrastructure.

Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases.

Translate highly technical specifications into precise non-technical requirements.

Excellent leadership and decision-making skills.

Excellent Knowledge of MAC O.S., Mac software, and troubleshooting. GIFFELS ASSOCIATES — Southfield, MI June 1996 to October 2006 IT Manager (Hand-on)

Supervised all full-time IT staff within the region, analyzed staffing requirements, and acquired and retained appropriate IT staff. Manage budget and procurement within the region.

Oversaw all Helpdesk issues and trained the Helpdesk staff.

Built and maintained MS Exchange Server 2003 with over 1200 mailboxes. Build and sustain Expedition and Right Fax Server running on Windows server.

Supported relationships between regional business managers and the IT department; demonstrated an IT presence within regions by physically visiting the offices and conducting onsite needs assessments.

Mentored and trained regional IT staff. Promoted career growth for subordinates.

Managed IT projects within region and acquisition initiatives, maintained IT standards within the regions, and improved/ensured project delivery success.

Working with Active Directory (AD) Organizational Units, directory searching, universal groups, management of object properties, security auditing, and other AD mixed and native modes for over 1800 objects.

Managed LAN security (i.e., assigns user rights/restrictions, etc.) and file attributes, ensuring that security procedures were established and enforced.

Wesam Elassaad Résumé – Page 3 of 3

Professional Experience Continued...

Education & Certification

Master of Science — Computer and Information Systems The University of Phoenix, School of Information Technology — Southfield, MI Bachelor of Science — Computer Science

The University of Michigan, School of Engineering — Ann Arbor, MI

MCSE (Microsoft Certified System Engineer)

MCP (Microsoft Certified Professional)

CNA (Certified Network Administrator)

Microsoft Official Curriculum Course Completed Network Essential, Microsoft Windows, Microsoft Windows Server, TCP/IP, Microsoft Windows Server, Microsoft Windows Exchange Server 2013, Microsoft Windows SQL Server Administration, Microsoft Internet Information Server, Administering and Troubleshooting Windows Registry.

Mac OS X Support Essentials

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