BRANDON W. HENDERSON

**** *. *** **. **** E, Phoenix, AZ 85020 · 517-***-****

ad1do6@r.postjobfree.com

Friendly, positive, and detail-oriented individual seeking a position in an organization that will contribute to my career and personal growth.

EXPERIENCE

CONTACT CENTER REPRESENTATIVE-REMOTE, ANCORA EDUCATION, PHOENIX, ARIZONA

MAY 2023 – AUGUST 2023

Work remotely responding to telephone inquiries about the company’s products and services. Major Duties:

• Schedule appointments for Admissions representatives to meet with prospective students

• Maintain working knowledge of program offerings, products, and services

• Assess customer needs to recommend next steps and appropriate actions

• Perform other duties as assigned by Contact Center Leadership CUSTOMER SERVICE REPRESENTATIVE 3, CONSUMER CELLULAR, PHOENIX, ARIZONA

NOVEMBER 2021 – APRIL 2023

Work remotely answering customer calls for assistance from across the country Major Duties:

• Using specialized company software, handled inquiries regarding cellular devices, billing, and other general questions

• Answer up to 50 calls per shift to deliver an exceptional customer experience

• Knowledge of both iOS and Android operating systems DEEJAY, DJ CRAZY CAZ ENTERTAINMENT, UNITED STATES AND AUSTRALIA APRIL 1984 – PRESENT

DJ at clubs, venues and events, and venues throughout the United States Major Duties:

• Use specialized equipment to play multiple sources of music and mix them to create seamless transitions and unique arrangements of songs

• Entertain attendees during entire contracted time CUSTOMER SERVICE REPRESENTATIVE, PECKHAM, INC., LANSING, MICHIGAN OCTOBER 2020 - OCTOBER 2021, APRIL 2018 - AUGUST 2018 Answer calls from U.S. citizens about general questions about policies, practices, and procedures to assist callers utilizing a computer-based knowledge system. Major Duties:

2

• Provide superior customer service by answering incoming calls in a timely manner

• Follow established policies and procedures to respond and route calls appropriately

• Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively

• Log customer information into a database ensuring data entry is accurate and complete

• Access knowledge base per customer request for information

• Verify and record demographic data with caller and escalate customer issues as appropriate

• Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations

• Promote Peckham’s vision, values, and services to all customers and stakeholders SEWING MACHINE OPERATOR, PECKHAM, INC., LANSING, MICHIGAN SEPTEMBER 2018 - OCTOBER 2020

Assist with the manufacturing and production of garments to be used by the United States Military.

Major Duties:

• Ensure alignment of fabric, garments, and materials under needles using marks on machines, clamps, templates, cloth and notches as guides.

• Guide garment parts under machine needles and press foot pedals to sew parts together.

• Handle garments by folding, bagging, labeling, using scissors to trim threads, threading and tying hangers, zipper pulls or plastic cord locks.

• Maintain a safe and clean work environment.

DEEJAY, MERIVALE ENTERTAINMENT, SYDNEY, N.S.W, AUSTRALIA JUNE 2011 - JUNE 2012

Contracted and sponsored DJ that played music and entertained the attendees at clubs, events, and venues as outlined by Merivale Entertainment

DEEJAY, SYDCITY ENTERTAINMENT, SYDNEY, N.S.W., AUSTRALIA OCTOBER 2009 – JUNE 2011

Contracted DJ for clubs, events, and venues by SydCity Entertainment EDUCATION

HIGH SCHOOL DIPLOMA, J.W. SEXTON HIGH SCHOOL

SKILLS

• Pays attention to detail

• Teamwork

• Able to multi-task

• Willing to learn new skills

• Customer service

• Remote work

Contact this candidate