J E N A E B Y G R A V E

Understanding of customer service

principles

Strong public interaction abilities

Effective communication with team

members and superiors

Proficient in handling payments and

cash

Ability to instruct and assist

individuals and groups

Microsoft

=Dedicated and customer-focused individual with a background in various customer service roles. Eager to leverage my skills and commitment to customer satisfaction as a Customer Service Representative at CVS Health, contributing to the organization's mission of making healthcare more personal, convenient, and affordable.

S K I L L S

Profile

E D U C A T I O N

Columbia College

2021-2023

BACHELOR OF BUSINESS

ADMINISTRATION

Allen University

2024-2025

BACHELOR OF SPORTS

MANAGEMENT

E X P E R I E N C E

803-***-****

Columbia. SC

ad1dn5@r.postjobfree.com

Member Specialist Sams Club – Columbia, SC

November 2022 - February 2023

- Processed various payment methods including cash, checks, and credit cards

- Provided clear information on procedures and policies, answering customer inquiries

- Welcomed customers and ensured their needs were met promptly

- Managed transactions including issuing receipts, refunds, and credits Head Cashier Lowes – Columbia, SC

May 2021 - August 2022

- Handled different payment types, ensuring a seamless checkout experience for customers

- Addressed customer queries and explained store policies effectively

- Created a welcoming atmosphere for customers upon their arrival

- Maintained transaction records including receipts, refunds, and credits Coach SC Midlands – Columbia, SC

December 2020 - July 2022

- Planned, organized, and conducted practice sessions, fostering team development

- Provided guidance, motivation, and nutritional advice to athletes

- Adapted coaching techniques based on individual athletes' strengths and weaknesses

- Instructed individuals and groups in sports rules, strategies, and performance principles Teacher’s Assistant Good Shepherd Day School – Columbia, SC April 2021 - Apri l2021

- Assisted students with educational needs, ensuring a supportive learning environment

- Prepared classrooms and supervised students during activities

- Monitored and recorded student performance

- Assisted with student transportation

Retail Clerk Kroger – Columbia, SC

May 2019 - November 2020

- Provided excellent customer service at the checkout and during grocery bagging

- Ensured appealing product displays and well-stocked shelves

- Accurately picked and packed items for customer online orders

- Maintained and restocked the register area efficiently

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