Customer Service General Manager

KG

KARLA GUTIERREZ

*************@*****.*** 562-***-**** Long Beach, CA 90805

Hardworking and reliable person with strong ability in following protocols and multitasking. Highly organized, proactive and punctual with team-oriented mentality. Would rarely call off and looking for another job skills outside of restaurant

Policy/program development

Supervision and training

Communication skills

Employee scheduling

Packaging and sanitation

Recruiting and hiring

Schedule management

Cash drawer balancing

Cash management

Bank deposit preparation

Customer service

Bilingual

Wingstop Long Beach, CA

General Manager

09/2018 - Current

Coached and developed 21 plus internal candidates for promotion to general management.

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Implemented effective customer service surveys to encourage feedback. Trained over 21 plus employees on business principles, best practices, protocol and system usage.

Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.

Trained, managed and motivated employees to promote professional skill development.

Walmart Long Beach, CA

Overnight Stock Associate

08/2015 - 02/2018

Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.

Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.

Monitored and reported warehouse inventory to promote availability of required products for purchase.

Identified stock needs, replaced outdated stock and assembled products. Assisted customers upon request in finding products or checked in warehouse for unstocked items.

Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention. Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.

Summary

Skills

Experience

Priced and labeled new merchandise, verified all products contained price tags and adhered sale labels in correct places.

Reset merchandise throughout assigned section to give shelves and racks professional appeal.

Removed product from boxes and placed on shelves according to merchandising guidelines.

Picked up all boxes and related trash from sales floor. Used scanner TC equipment to pull items from stock and add to store shelves and bins.

Norwalk - La Mirada Adult School Norwalk, CA

GED

04/2019

Education and Training

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