Help Desk Technical Support

Julien Weems

Contact Information

Cellphone: 256-***-****

Email ***********@*****.***

Education

- CompTIA Security+

- Highschool Diploma - Madison

Academy (Graduated 2020)

- Some College at Calhoun & UAH in

Huntsville Alabama

Work Experience

Cornerstone Animal Hospital 2016 - 2021 (Full Time & Part Time)

Kennel Assistant

Cyberprotex 2018 - 2022 (Intern & Independent Contractor)

Web Programmer

Developed a Quizlet-like app for Cyberprotex’s online LMS

Created quizzes on my quiz app for cybersecurity courses

Created custom programs for Cyberprotex to streamline certain workflows

Worked with MS Dynamics & Power Apps to help make an online help desk and service bot for the US Court of Appeals.

Piper & Leaf Tea Co. 2021 - 2022 (Part Time)

Barista & Events Caterer

Twice Daily / White Bison Nov 2022 - Feb 2023 (Full Time) Cashier/Barista

Polaris Apr 2023 - Jun 2023 (Full Time)

Assembly Operator

National Rural Telecommunications Cooperative Jul 2023 - Oct 2023 (Full Time)

Tier 1 Technical Support

Troubleshooted Fiber, Cable, & DSL Internet; Cable TV & IPTV; and Landline Telephones.

Troubleshooted Customers’ email and general PC and home device problems

Dealt with many kinds of ticketing systems and customers across many different ISPs and phone companies across the country

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