Jessica Dietz

Fargo, ND *****

ad1dmq@r.postjobfree.com

+1-701-***-****

I am here to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills. I am a dependable candidate, successful at managing multiple priorities with a positive attitude. I am absolutely willing to take on added responsibilities to meet property goals.

Warm and friendly individual helps customers in ANY situation. Enjoys working closely with team members to deliver positive guest experience. I have Experience as Front Desk Agent in busy, extended stay location in Fargo. However, I am more than able to learn and succeed in any type of administrative profession. I intend to discover the best match with a positive type of work environment that challenges me and helps employees grow every day. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. I act poised and professional with complete commitment to guest satisfaction. (And going above and beyond). I completely believe in the ‘going above and beyond’ motto for Marriott AND for guest/customer satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. I may closely attend to my daily and long term tasks while being able to grow as a professional.

Work Experience

Front Desk Agent

Residence Inn Marriott - Fargo, ND

March 2022 to Present

• Answered multi-line phone system and happily greeted guest questions and made reservations.

• Contacted housekeeping staff and maintenance department to resolve issues within guest rooms-to make the best experience possible for guests and employees.

• Stored and Secured guest items (lost and found). Calling them promptly.

• Greeted vendors and guests upon arrival, offered assistance, and answered questions to build rapport for the property.

• Billed in house guests and took out new authorizations after billing weekly.

• Worked with vendors to order new products.

• Trained new front desk agents and have dealt with personalities all over the spectrum in a professional manner.

• Provided administrative support including sending faxes, making photocopies, filing documents, and data entry and organization.

• Open and sort incoming mail.

Education

High school diploma

West Fargo High School - West Fargo, ND

August 2013 to May 2017

Skills

• Empathetic

• Lobby Maintenance

• Sympathetic

• Redirecting non positive experiences

• Attention to detail

• Computer skills

• Typing

• Guest Services

• Administrative Experience

• Upselling

• Phone Etiquette

• Front Desk

• Multi-line Phone Systems

• Microsoft Word

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