Technical Support Team Leader

Patrick O’Brian

Address ***** ***** *** ** ******* CO 81040 7192.48.8227 **********@******.***

SUMMARY

• 40 years experience planning, managing, and budgeting systems resources, including performance,

capacity, availability, serviceability, and recover ability involving servers, workstations and data sources such

as SQL, including encrypted communications, that pertain to all aspects of Electronic Security, Access,

Fire, CCTV and Outdoor Intrusion Systems.

• Experience in installation, testing, operations, and maintenance of hardware and software for Security,

Access, CCTV and Fire systems.

• Knowledge of LAN security policies and procedures.

• Developing and implementing Disaster Recovery Operation Plans to help prevent the loss of needed data.

• Knowledgeable in SQL, Server Agent and some scripts

• Team leader: Ability to communicate strategies to guide cross-functional teams in goal attainment

through straightforward, no-nonsense approach.

ADT

CCTV

Bosch

Advantor(DOD)

Firelite,Sonitrol Fiber-Sensys

Notifier, Simplex,Edwards

Pacom,Safe House,DMP

March DVRs,CCTV Pelco,CCTV,Diebold Cameras

Customers Serviced

US bank,Compass Bank,Starbucks

Home Depot

Bank Of America

Dicks Sporting Goods

Most all Diebold Customer

Base

WORK EXPERIENCE

Securitas Security

February 2019 To Present

In This position I have all of southern Colorado as my area Maintain Access control Security Systems and CCTV I have built a very close relationship with customers, they have trust that I can take care of all their needs and have done so

I take pride in my work and have an excellent work ethic Diebold Colorado Springs Physical Security

May 2015 to Febuary 2019

I was a Denver Tech and worked primarily on Security Alarms, Fire, and access I know and have worked with all aspects of the Diebold customer base. Pacom, DMP,GE,Edwards Fire Panels and Safe House

Access and Pacom Access Systems. Now that I am in Colorado Springs I still perform all the above tasks along with working on all drive up lanes at banks drawers and chest safes Also re key and Drill Safes and SD Boxes.

Advantor, Orlando FL. (DOD Contractor)

Regional Maintenance Technician, 4/2009 - 10/2015

Implemented Technical Support for issues ranging from network issues, communication failures, SQL connection problems as well as all aspects of software and hardware issues After 4 years on the Tech Support Line I moved into the field to install and service our customers. I traveled all over the country maintaining systems at Air National Guard Bases, Army Reserve Bases and Air Force Bases. In my Time with Advantor I have trouble shooting techniques that are used by other Advantor Technicians and will continue to be used for years to come. Well versed in Operating systems such as Windows Server 2003< Windows XP, Windows 7, Windows and Microsoft Office

Sonitrol Corp., Orlando Fl

Technical Support Engineer, 5/2003 - 6/2008

Served as technical expert to for field technicians all over the country that may have security issues. Maintain EMS equipment tested new products in the RND Lab before being installed in the field. On call every 3rd week for after hour issues. Sonitrol, Lakeland FL.

Branch Operations Manager, 9/1998 - 4/2003

In Charge of the Lakeland branch with 1200 customers and 10 Employees all aspects of budgeting and insuring that jobs were installed and serviced in a timely manor. Hired Sub contractors as need and quality control for installs Checked to insure that all service technicians were productive on a daily bases Insured that all of the sales team members were meeting their monthly quota Made sure that the branch met all service and install budgets per company policy. ADT, Tampa FL.

Lead Fire Inspector, 1/1994 - 9/1998

Had a team of 8 inspectors and had a work load of 1200 inspections a month Tampa was the 1st to complete all 1200 inspection within the month out of the whole country after I took over.

EDUCATION

Mosley High School, Panama City FL.

H. S. Diploma, 6/1982

SKILLS

Performance Test Simulation/Verification Tested installation theory and new products before entering the field.Electronic Equipment Inspection insured that all Access, IDS, and Fire systems were 100% working order Windows Communications Setup tested LAN connections with Fiber converters and military networks. Also functionality of different Windows operating systems SQL, IPs, server connections to workstations Installing and Testing Cabling Lead and installed cabling such as Fiber,Cat6, multi conductor applications Power Connections worked with 110, 220, 24, 12, Volt systems series and parallel circuits

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