Customer Service Front Office

LORI WATKINS

*** ********* **** ***** ****, TX **613 512-***-**** **************@*****.***

OBJECTIVE

To obtain a challenging position with a company that will allow me to utilize my ability to manage projects and people while demonstrating my skills in problem solving, customer service, training tactics, planning, consulting and my eagerness to learn and expand in the business world.

WORK EXPERIENCE

Buttercup Veterinary Hospital April 2017 –

present

Front Office Administrator

Person team comes to when escalating customer concern.

Liaison between Doctors and Vet Techs.

Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments.

Answer phone calls, which may involve answering questions and screening and scheduling appointments.

Handle incoming and outgoing mail and email.

Update and file patient charts.

Enter data into a computerized billing program.

Review charges with clients and process payments.

Retrieve prescriptions and consult clients on requirements.

Assist with pet supply purchases such as pet food, supplements, and grooming items.

Computer skills: Able to use Windows based computer systems, word processing, email, web

search, and Avimark Software for scheduling.

Lakeway Veterinary Clinic August 2011 – April 2016 Front Office Administrator

Client knowledge and care is top priority. Knowing each client, their pet and needs provides a great customer experience

Created and maintained employee schedules

Patient scheduling for surgeries, well/sick visits, daycare, boarding, grooming, and all emergencies

LORI WATKINS

605 Blackjack Pass Cedar Park, TX 78613 512-***-**** **************@*****.***

Reconcile all sales, credit cards, checks and cash of daily transactions

Hiring & recruitment of employees – created and posted job listing (Indeed, Monster, University of Texas, Texas A&M and various other school boards) organize and scoping out the best candidates from resumes, conducted interviews, salary negotiations, insured new hire paperwork was completed and used EVerify

Management of Employees (up to 15 people) - ensure clinical and costumer care exceeded expectations. This was done by professionally handling any internal conflicts, delegation of duties, insuring employee’s maintained timelines, liaison between all department (front office, back office, technicians and kennel staff)

Verify hours and overtime for payroll

Create payroll using Intuit online payroll program

Complete checks and/or direct deposit

Thorough research and continuing education of new and current health products and services to ensure proper recommendations and modern experience

Vendor Relations – maintained relationships with vendors resulting in lower costs and making sure clinic’s needs were met

Daily audit of inventory and ordering all food, drugs, and over the counter products

Opening and closing duties cleaning and setting up the office and exam rooms

Installation and updating of banking, security and office software Sandia Area Federal Credit Union June 2008 – June 2011 Member Service Officer

Hired as Teller - Promoted within six months due to outstanding performance and customer service

Handled all membership services and account management, including IRA, Money Market, Checking and Savings accounts as well as Member complaints

Created, organized, and maintained tracking logs for daily production and sales

Expedited approval process to meet deadlines

Prepared client proposals and analyzed credit reports

Reviewed and assembled loan documents for lending approval Ultra Vision – Dr. Sokola March 2007 - March

2008

Patient Care

Conducted exam room check-up interviews and reported status to doctor LORI WATKINS

605 Blackjack Pass Cedar Park, TX 78613 512-***-**** **************@*****.***

Thoroughly explained legal insurance forms including HIPAA Laws

Answered patient questions concerning procedures and billing

Sold eyewear by matching the needs and preferences of patients, fitting of product and pricing

Handled all scheduling and follow-up phone calls to ensure patient satisfaction

Front Office Administrator

Submitted and verified insurance and ordered patient prescriptions

Answered multi-lined phones, data entry, and filing

Selected and Ordered frames for eyewear and sunglasses

Collected payments, balanced cash and credit transactions and maintained daily money reports

Entrusted with opening Office and Eye Wear Store which included disinfecting spaces, preparing exam rooms, stocking office and medical supplies and opening cash drawer Sequoia Homes May 2005 –

March 2007

Office Manager

Responsible for pulling permits and filing documents with City Hall

Prioritized and coordinated customer service requests

Composed and edited correspondence with clients as well as contractors and supply firms

Responsible for all administrative tasks including filing, copying, ordering of supplies and phones

Maintained Contractor’s schedule with clients and City Inspectors

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